The field service management market is growing rapidly. This is due to the ever-increasing demand for on-demand services and the need for better customer service.
There are several great options for small and medium businesses when it comes to choosing FSM software, and they are becoming more affordable and easier to use.
Jobber is one of the most popular field service management software on the market. It offers a great set of features and is very user-friendly.
The major features include job scheduling, estimating, invoicing, dispatching, and GPS tracking.
While Jobber does offer a great product, it may not be the right fit for every business.
One area where I find Jobber lacking is in document recovery. For example, if you delete an invoice on purpose or not, then it’s gone for good.
Also, Jobber has too many steps unlike some of its alternatives where they are streamlined.
Each business has different needs, and what works for one may not work for another.
The best way to find the right FSM software for your business is to explore all of your options and compare them. This will help you determine which features are most important to you and your business.
Once you have a good understanding of your needs, you can begin to narrow down your options and find the best Jobber alternative for your business.
There are many Jobber alternatives that offer similar or even better features and in this blog post, we will explore 15 of them.
Best Jobber Alternatives
1. Service Autopilot
Service Autopilot is a jobber alternative that is quickly gaining popularity.
Like Jobber, it is cloud-based and offers an in-depth mobile app that comes with signature and camera capability so you can manage your business on the go.
One of the key features that sets Service Autopilot apart is its robust quoting system.
You can easily create detailed quotes for potential customers and track the progress of each job.
Service Autopilot also offers a variety of integrations, including QuickBooks and Google Calendar.
Overall, it offers a wide range of features that make it a great choice for businesses of all sizes.
Some of the other key features include:
- A customizable interface that allows businesses to tailor the system to their unique needs
- Real-time reporting that provides up-to-date information on job progress
- Integrated accounting that streamlines billing and invoicing
Service Autopilot business management category features a daily reporting dashboard and job verification system.
The reporting dashboard gives a quick overview of the day’s schedule, invoices, and payments.
The job verification system helps to ensure that all jobs are completed as promised and that customers are happy with the work.
This is a great way to protect your business reputation and build customer loyalty.
Service Autopilot also integrates with Google Map imagery for easy identification of customer properties.
This is a great feature for businesses that do a lot of work in different areas to get realistic quotes.
Overall, Service Autopilot offers a wide range of features for businesses of all sizes.
2. mHelpDesk
mHelpDesk is a great alternative to Jobber for managing your business’ support operations.
It offers a wide range of features, including ticketing, chat, and phone support, that can help you manage your customer interactions more effectively.
It works like Jobber and they practically offer the same critical functions which include scheduling, dispatching, invoicing and payments, and more.
In addition, mHelpDesk goes steps further to provide automation for these and other functions.
For example, it offers push notifications to keep clients updated on the status of their appointments, as well as inform employees about changes to their job.
mHelpDesk also has an equipment tracking component that can be used to keep track of your company’s tools and other assets needed for routine jobs.
This record will come in handy for future instances of the same or similar tasks.
The tracker can also be used to schedule maintenance tasks for your equipment and notify customers when there is a recall of any equipment that was previously in their possession.
3. Kickserv
Kickserv is a web-based service that helps entrepreneurs and small business owners manage their client relationships and projects.
It is a great replacement for Jobber aimed at small business owners who need a simple, all-in-one solution to manage their projects and clients.
The time tracking and invoicing features are particularly helpful in keeping track of billable hours and ensuring that you get paid on time.
Kickserv offers iOS and Android apps that allow you to manage your business on the go.
It also offers the critical field service features that Jobber does, such as GPS tracking, scheduling, and dispatching.
In addition, it lets you set up small web pages to enable customers to schedule appointments.
One area where Kickserv is clear of Jobber is its customer account center where customers can see their purchase history, invoices, and account details.
They can also update their contact information and make payments.
4. Housecall Pro
Housecall Pro is a home service booking app that connects homeowners with pre-screened, qualified professionals for home repairs, maintenance, and cleaning.
With Housecall Pro, you can book appointments quickly and easily, get real-time pricing, and read verified reviews from other homeowners.
The service also offers a chat function so you can communicate with professionals directly, and they have a money-back satisfaction guarantee.
Housecall Pro also offers a marketing component that includes an email marketing automation system and a CRM.
These marketing features are useful for growing your business and keeping your customers happy.
You can remind past customers to book again, send out special offers, and track your marketing campaigns.
Another great feature of HouseCall Pro is that you can manage your finances through the app, so you can see how much money you’re making and where it’s coming from.
Frankly, Housecall Pro may be more like Jobber than any other tool on this list, however, there are still certain areas where their differences come into play.
For example, Housecall provides a web builder for those who would want to create a website for their business.
The web builder is not the most sophisticated but it still gets the job done, plus it lets you choose your own domain and control the site 100%.
5. ServiceTitan
ServiceTitan is a cloud-based software company that offers a business management platform for the service industry.
It was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, two engineers who saw a need for better tools in the service industry.
ServiceTitan is now one of the largest providers of business management software for contractors and service companies in the United States.
The company has a comprehensive suite of features for managing your business, including scheduling, dispatch, invoicing, customer management, and more.
It also offers integrations with QuickBooks, Google Calendar, and other popular software, and is a great option for businesses that want to grow and scale their operations.
ServiceTitan offers similar features as Jobber, but what sets it apart is its performance tracking components.
The software not only allows you to track your jobs and employees but also provides insightful data on your business’s performance.
The tracker can monitor job bidding to see how well a contractor is winning work, job profitability.
This data is displayed in an easy-to-use dashboard that gives you a clear picture of your business’s health. It can be used to improve efficiency and profits.
6. Monday.com
Monday.com is a great task management tool that lets you and your team collaborate on projects and tasks.
It offers a variety of features, such as calendar views, drag-and-drop task management, and team collaboration.
You can also create templates for recurring tasks, making it easy to get started.
Apart from being a field management tool, monday.com also doubles as a communications tool.
It has all you need to ensure that all your organization’s effort is in sync. The solution essentially lets you track every process, from start to finish.
With this tool, team members can keep track of deadlines, assigned tasks, and progress reports.
Monday.com has a lot more features than Jobber, making it a great alternative for those looking for a more comprehensive solution.
Also, in terms of integrations, monday.com integrates with over 200 apps, so you can be sure that it will fit into your workflows.
Like Jobber, it is available on iOS and Android, and can cater to not just SMBs, but also large enterprises.
7. Wrike
Wrike is a great jobber alternative because it offers a lot of features that are helpful for project management.
You can create tasks, subtasks, and assign them to different team members. Plus, you can set deadlines and track the progress of each task.
This makes it easy to stay on top of your projects and ensure that they are completed on time.
The tool is very effective in coordinating operations such as scheduling, tracking, and analyzing the progress of a project.
It is also very user-friendly, so you won’t have any trouble getting started with it.
Like Jobber, Wrike caters to small and mid-sized businesses, however, it is also apt for large businesses, but not for freelancers.
Wrike also has more features than Jobber and can be integrated with over 200 applications such as Basecamp, Dropbox, and Google Drive.
Unlike Jobber, the platform allows potential users to get familiar with the system before committing financially.
They do this by offering a free-trial period that does not require you to input your credit card information.
8. Freshdesk
Freshdesk is one of the most popular customer support software on the market. And for good reason: it’s feature-rich, user-friendly, and affordable.
The solution is a help desk platform but also doubles as a field service management system.
Freshdesk enables businesses to manage their customer support and field service operations in one place.
The software is suitable for businesses of all sizes, from small businesses to enterprises.
What sets Freshdesk apart from Jobber is its pricing model. The solution offers a free forever plan for companies with smaller needs.
It also has automation tools that let businesses automate tasks such as ticketing, customer self-service, and SLA management.
Another thing that sets Freshdesk apart is its integration with Zendesk. This integration makes it easy for businesses to transfer their customer support data from Jobber to Freshdesk.
Its interface is very user-friendly and its features are robust, making it a great tool like Jobber.
Freshdesk boasts that it is the best omnichannel in the game because it integrates with popular channels such as social media, live chat, phone calls, and email.
This is a big selling point for businesses that want to offer their customers multiple support channels.
They also offer intelligent analytics that helps businesses track their performance and improve their customer service quality.
9. ProntoForms
ProntoForms is an easy-to-use alternative that offers a free plan with unlimited forms and responses. The paid plans offer additional features like data export, HIPAA compliance, and priority support.
It is a great alternative for small businesses that need a simple way to collect and manage data.
The free plan is perfect for businesses that only need basic features and don’t mind the occasional advertisement. For businesses that need more features, the paid plans are very reasonable.
It uses a no-code approach to form building, which makes it very easy to use. It has a library of templates and pre-built forms that you can use or customize to fit your needs.
ProntoForms is perfect for managing transportation fleet, field service, or work order forms.
With ProntoForms, you can set up a customizable KPI dashboard to get a snapshot of quality, compliance, and operational efficiency metrics.
Like Jobber, ProntoForms is mobile-friendly and offers apps for iOS and Android.
10. Workiz
Workiz is a feature-rich platform that helps manage your entire business from a single, centralized location.
it is a web-based field service management software designed to make your business run more smoothly.
The solution achieves this by optimizing your dispatching, invoicing, and even taking payments all in one place.
Workiz integrates with QuickBooks Online so you can sync your data and avoid double entry.
You can also create custom workflows to automate your business processes.
One key component of Workiz is its live scheduling that positions scheduled tasks on a calendar according to when the due date is, or on a map that shows the location of the job.
This enables easy management and coordination of your field service technicians.
Workiz also enables users to create custom notification and approval workflows.
This is a great way to avoid miscommunications and get everyone on the same page.
It has a great statistical feature that displays all your business data in one place.
You can see how much revenue you’re bringing in, what your costs are, and even get a glimpse into the future with its forecasting feature.
This data lets you make informed decisions about your business.
Unlike Jobber, Workiz has its own payment system called Workizpay.
With Workizpay, you can take payments directly from your customers through credit card, ACH, or even PayPal.
11. Service Fusion
If you are looking for a Jobber alternative that is specifically designed for businesses in the service industry, then Service Fusion might be a good option for you.
This software helps companies manage their field service operations more efficiently by providing features such as scheduling, dispatching, GPS tracking, invoicing, and more.
The tool enables users to get a hold of the market by giving them the ability to optimize their business processes and improve customer satisfaction.
Service Fusion offers to handle bills and invoices for you. Users can also take advantage of the software’s ability to handle job scheduling, digital signature capture, etc.
The software also comes with a detailed analytics tool that helps businesses track their progress and identify areas of improvement.
You can efficiently manage documents using the software’s document management feature.
Like Jobber, it does not have an offline reporting feature, but it does compliment this by providing users with a real-time view of their business’s progress.
Both Jobber and Service Fusion cater to the same level of customers – businesses in the service industry.
Service Fusion, however, has more features than Jobber and is better equipped to handle businesses that are looking to scale up their operations.
They are both available on a monthly subscription basis, with Service Fusion being slightly more expensive.
12. Salesforce Field Lightning Services
If there is one area that Salesforce shines, it is customer relationship management.
The company offers Field Lightning services to make managing a field team easier. This is done by tracking inventory, scheduling tasks, and managing employee profiles.
Although the software is suitable for businesses of all sizes, it is best suited for larger small enterprises; one that is poised for growth.
The features are comprehensive, and the automation will make your team more productive.
Salesforce Field Lightning has way more advanced features than Jobber.
If you are looking for a top-tier tool to manage your field team, then this is the one you need.
Some of the features include:
- Service Cloud Console: This is a dashboard that gives you an overview of all the tasks that need to be completed.
- Chatter: This is a messaging system that lets you communicate with your team members in real-time.
- Salesforce Einstein: This is a machine learning tool that helps you automate tasks.
- Service Scheduling: This lets you schedule tasks and appointments with ease.
- Resource Management: This helps you track your inventory and manage your resources.
The only downside of Salesforce Field Lightning is that it is a bit pricey. But if you can afford it, then it is definitely worth the investment.
13. Quickbook Enterprise
As the name suggests, QuickBooks Enterprise is a version of the popular accounting software designed specifically for businesses.
It offers all the features of QuickBooks Pro, plus a few extras like advanced inventory management and enhanced reporting.
While it’s not as well-known as some of the other options on this list, QuickBooks Enterprise is a solid option for businesses that need a little more than what QuickBooks Pro has to offer.
Does it offer field service management functions too? You bet.
With Quickbook, you also get features like job scheduling, invoicing, and more.
What makes it more appealing is its easy setup and intuitive design.
Even though it is easy to use, it still offers a lot of features and customizations than you’d ever think you need.
Its advanced inventory management system lets you keep track of all your products, services, and materials in one place.
You can also create custom reports to get a better understanding of your business’s performance.
Interestingly you can use both Jobber and QuickBooks side-by-side. In fact, you can integrate them to work together and make your business run even smoother.
14. Coresystems
Coresystems is a cloud-based field service management software that helps businesses manage their workforce and optimize their business processes.
It is a cloud-based solution that supports real-time collaboration between office and field staff.
Coresystems offers a wide range of features including job scheduling, dispatching, customer management, invoicing, and more.
The software is suitable for businesses of all sizes in a variety of industries such as construction, plumbing, IT services, and more.
It eliminates paper redundancy and automates manual tasks to help businesses improve their efficiency and profitability.
Coresystems also lets users track and optimize work order processes and provides insightful reports that help the business make data-driven decisions.
Like Jobber, Coresystems is available on mobile and also offers a free trial.
15. Smart Service 365
Last, but not least, on our list of Jobber alternatives is Smart Service 365.
This company has been in business since 2004 and offers a complete field service management software.
Smart Service has all of the features you would expect from a quality FSM software including GPS tracking, work order management, scheduling, dispatching, and invoicing.
However, one of the things that set Smart Service apart from Jobber is its commitment to customer service.
It is not as though Jobber has terrible customer service, but Smart Service has a team of success managers that have been delegated to help customers maximize the value they get from the software.
Another unique feature is its drag-and-drop scheduling board which makes it one of the most user-friendly FSM software.
Since its inception, Smart Service has been helping businesses in a wide range of industries including HVAC, plumbing, electrical, and construction.
Conclusion
The jobber alternatives listed above are all great options worth considering. They each have their own unique features and benefits that make them stand out from Jobber.
Consider your needs and take the time to research each of these companies before making a decision. You can’t go wrong with any of them.
