As a business that offers a product or service, you’ll most likely add new features from time to time.
Sometimes, the changes are minimal, so it’s easy for users to get along. Other times, they might be excessive, leaving your users confused if they aren’t led in the right direction.
The same applies when onboarding new employees to your company. Fortunately, platforms like WalkMe that facilitate digital transformations are available.
WalkMe is a data-driven digital adoption platform with features to help businesses simplify user and employee experience.
However, some WalkMe users complain that the platform doesn’t provide enough insights. Some others complain about the platform’s pricing and support.
If WalkMe isn’t the right digital adoption and user guidance solution for your business, check out some dependable alternatives you can opt for below.
Best WalkMe Alternatives
1. UserGuiding
UserGuiding is perhaps the most popular onboarding and user walkthrough platform after WalkMe. Hence, to many users, it’s the best WalkMe alternative.
The platform lets you create product walkthroughs for employees and customers with a few clicks. It’s useful for user onboarding, in-product messaging, onboarding checklists, and feature adoption.
Furthermore, you can use UserGuiding as a resource center for customer feedback. With all these, UserGuiding is a dependable WalkMe replacement for facilitating product marketing, product management, customer success, and overall business growth.
Many WalkMe users commend its powerful integration center that supports many critical business platforms. With UserGuiding, you won’t lack these integrations, as the platform also connects with top business solutions.
Some top UserGuiding integrations include Intercom, Mixpanel, Segment, Slack, HubSpot, and Google Analytics.
WalkMe has private pricing plans, which is one of the platform’s downsides. On the other hand, UserGuiding has public pricing plans. Before you subscribe, however, you can try the platform free for 14 days.
Afterward, you can subscribe to the Basic Plan at $69 per month or the Professional Plan at $299 per month. For large businesses, UserGuiding offers a monthly Corporate Plan starting from $499.
2. Userlane
If you want to introduce a change in your product or service, Userlane will help you do it faster. Like WalkMe, it’s a digital adoption platform with SMBs and enterprises as the target customers.
The Userlane platform makes it easy to create training content to instruct your employees on what to do. For customers, you can automate the flow of communication, ensuring they receive all new updates about your product or service.
Notably, Userlane features videos, GIFs, and images to make your updates more interesting to users. You won’t need to hire a professional with coding or design skills, as anyone can use Userlane. This is due to its intuitive code-free editor.
Furthermore, the platform supports multiple languages so that you can reach a larger audience. Note that WalkMe also supports multiple languages, although via an integration.
Notably, both Userlane and WalkMe have private pricing plans.
Nevertheless, note that Userlane charges according to the number of employees in your company. You can contact the sales team for a demo and a quote before settling on a price.
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3. WatchThemLive
Perhaps you find WalkMe complex to use and would like a platform that takes a different approach to user onboarding. In that case, you can opt for WatchThemLive.
WatchThemLive is relatively more straightforward to use than WalkMe. In simple terms, the platform allows you to monitor every activity your customers perform. It does this via session recording.
As you watch your customers’ activity in real-time, you can promptly guide them through the onboarding process. In addition, you get access to heatmaps on each page your customers visit.
These heatmaps give you a visual clue as to where your customers experience the most difficulty. Subsequently, it’ll help you optimize the onboarding process so customers find it more manageable.
Aside from the session recordings and heatmaps, you also get in-depth analytics and Live Chat.
Notably, WatchMeLive also supports third-party integrations similar to WalkMe. Nevertheless, all the essential tools you need are built-in, so you don’t lack any.
Furthermore, WatchMeLive is more affordable than WalkMe. The platform offers a free account that supports up to three users.
You can later upgrade to unlimited users with the premium plans, which start at $29. The highest is the Team Gold plan, which costs $99 monthly.
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4. Intro.js
With over 5,000 business users worldwide, Intro.js is more widely-used than WalkMe, with over 2,000 users. The main reason is that Intro.js is more flexible to use than WalkMe.
While WalkMe is a proprietary digital adoption platform, Intro.js is open source. However, Intro.js is a desktop application and is not accessible via the web.
Nevertheless, Intro.js ranks as one of the best WalkMe alternatives if you want 100 percent control of your product onboarding. You can add and customize every single onboarding step if you know how to program.
As mentioned earlier, Intro.js is a desktop application. You can install it on your PC in a few simple steps using the JavaScript and CSS parts.
There’s a step-by-step installation guide on the website to walk you through. Notably, the Intro.js desktop application is ultra-lightweight, at just 10 kb.
While Intro.js is open-source software, it’s not free for businesses. You must purchase a commercial license to use the software on your business application or website.
There are three options: the Starter Plan at $9.99, the Business Plan at $49.99, and the Premium Plan at $299.99. Note that Intro.js charges one-time payments for lifetime access, unlike WalkMe’s recurring subscriptions.
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5. Pendo
Pendo is another notable mention on this list of alternatives to WalkMe.
With Pendo, you can improve your customers’ product experience via user onboarding, product engagement, in-app support, feedback collection, and revenue growth solutions.
On the other hand, you can make life easier for your employees via portfolio management, employee productivity, personalization, and governance & compliance solutions.
To help you engage with your customers better, Pendo brings you the latest product analysis, sentiment analysis, and user feedback. For product adoption, you get access to employee feedback and behavioral analytics.
Like WalkMe, Pendo has a dependable mobile digital adoption solution. The mobile app is available for Android, iOS, Xamarin, and React Native.
It’s a straightforward app with options for tracking all user activities and providing real-time help. You can create in-app guides and collect mobile-specific insights that benefit your customer relations.
Furthermore, you can do more than Pendo natively supports with the hundreds of integrations the platform supports. You get as many integrations as on WalkMe, including BI, collaboration, CRM, support, live chat, and user feedback integrations.
Pendo’s pricing plans are private, so you must contact the sales team for a quote. However, you can get started with the forever free account, which you don’t get with WalkMe.
6. Product Fruits
Here’s a WalkMe alternative to consider if you’re trying to onboard users to a web application. Described as an all-in-one adoption platform, Product Fruits does indeed have the tools you need for easier, faster digital adoption.
In particular, you can create onboarding checklists and guided tours to guide users. Notably, you get 100 percent flexibility when creating product tours since the platform has no limitations.
An interesting feature you get with Product Fruits is the tooltips and hints. With this feature, you can make onboarding easier and enjoyable using tips & tricks.
Furthermore, with the feedback widget and adoption meter, you can see how users perform in real time. You can also initiate engagement and provide help on the go.
Product Fruits is ideal for user targeting. It supports dynamic personalization, segmentation, and custom attributes, among others.
With Product Fruits, you can integrate with top third-party business platforms, although not as many as with WalkMe. These third-party platforms include HubSpot, MixPanel, Slack, Heap, and SessionsStack.
You can get started with Product Fruits with the Core Plan at $79 per month. Note that Product Fruits pricing plans depend on the number of users you expect.
7. Userpilot
Over 750 companies use Userpilot, a platform popular for facilitating product growth. It focuses on three primary areas: growth insights, engagement layer, and user sentiment.
Support for growth insights makes Userpilot a lot similar to WalkMe since WalkMe is a data-driven solution. Userpilot gives you access to in-depth, automatically taken product analytics and tracking data.
The data will help you create a better onboarding experience for users in the long run. In addition, you can analyze the product analytics for deeper insights on account or individual levels.
You can consider Userpilot if you need a WalkMe substitute to foster self-feature discovery among users. The software does this with hotspots and tooltips. These are trigger-based, and you can set them to activate by a mouse action or in-app behavior.
Userpilot has public pricing plans, unlike WalkMe.
The platform’s pricing plans start at $249 per month. The Enterprise plan, which is the highest and most suitable for large businesses, costs $1,000 per month.
8. SmartCue
A simple way to introduce users to new software features is via demos. With SmartCue, it’s easier. SmartCue is a recommended WalkMe alternative for boosting sales by training new members.
As a result, it’s more of an onboarding solution than a customer guidance solution. Nevertheless, SmartCue will also help improve customer experience.
With SmartCue, you can create personalized demos with which your employees and customers can easily relate. In addition, you get real-time feedback on how they react to your demos, so you can further optimize the experience.
Notably, you won’t have to create these demos from scratch. There are unlimited demos in the library for you, although it depends on your pricing plan. You get more demo templates with SmartCue than with WalkMe.
Thankfully, SmartCue supports third-party integrations like WalkMe.
Additionally, the platform does integrate with Zapier. It’s possible to connect to thousands of third-party apps via Zapier.
SmartCue doesn’t have public pricing plans. After discussing with the sales team, you can go with their Creator, Pro, or Enterprise plan.
9. Chaperone
This platform will help you look over and guide your customers and team members like a chaperone would. It’s a WalkMe replacement for improving user experience, user onboarding, and employee training.
You’ll find Chaperone easy to use as the platform doesn’t require you to be an expert. It takes minutes to have it up and running, and you get a dedicated account manager if you have any issues.
To improve your customer’s user experience, Chaperone lets you create simple step-by-step walkthroughs. You can customize these walkthroughs with different styles, branding, logo, and more.
Notably, Chaperone supports localization, so it works for users in multiple countries. It’s not much different from the multi-language feature available on WalkMe.
Another notable similarity between Chaperone and WalkMe is that both platforms support many integrations. However, both differ when it comes to pricing.
Chaperone’s pricing starts at $19 per month for 100 users with the Basic Plan. With this affordable starting price, Chaperone is a worthwhile alternative for small businesses without many users and customers.
Before you pay your Chaperone subscription, you can try the platform free for 14 days.
10. Stonly
Stonly is an interactive customer experience solution. You can use it to guide your customers and employees as you introduce them to new features and products.
In particular, Stonly prioritizes self-serve support and product adoption. Both are among the key features available on WalkMe.
With Stonly’s product adoption features, you can create onboarding product tours and adaptive checklists. You can optimize the tours and checklists with different interactive elements to make them more engaging.
Notably, Stonly fetches data of your users, which you can use to personalize their experience. You can include tooltips and hotspots to give users hints on the go.
Furthermore, CRM, analytics, and database integrations are available for you to facilitate your workflow.
Stonly offers users three pricing plans. You can subscribe to the Starter Plan at $124 per month or the Business Plan at $249 per month. Larger businesses will need to contact the sales team to discuss pricing.
If you opt to pay annually, you can save up to 20 percent on all Stonly pricing plans. Also, the platform offers a 14-day free trial, which is unavailable with WalkMe.
11. Usetiful
Like WalkMe, Usetiful is described as a “digital adoption platform.” In addition, both platforms work to guide users without requiring complexities like coding. Hence, it’s not surprising that it’s one of the best alternatives you can use.
Usetiful facilitates digital adoption via product tours, smart tips, onboarding checklists, and a 24/7 support service. You can depend on it for user onboarding, customer self-service, new feature introduction, user engagement, and product training.
Suppose you need a feature that’s currently not available on the platform. In that case, you can talk to the developers, and they will craft a solution to meet your business needs. This is another characteristic that WalkMe and Usetiful share.
However, an advantage of using Usetiful over WalkMe is that you can use Usetiful for free. A Usetiful free account lets you set up one product tour per month.
If you need to launch unlimited product tours per month, you can opt for the plus plan, which costs $29. Notably, you get two months free if you pay per year. What more? You can try the paid plans free for 14 days before you pay.
12. Chameleon
Chameleon is a suite with user onboarding, continuous feedback, and feature-launching tools. Like WalkMe, it supports tours and tooltips but makes things more enjoyable with micro surveys and launchers.
The best thing about using this product adoption suite is that you’re in complete control. You can configure and customize your tours, tooltips, surveys, and launches as much as you want.
Furthermore, you can connect Chameleon to various third-party business solutions, even more than WalkMe. In particular, the platform has a unique technology that supports JavaScript web application frameworks.
As a result, you can easily connect Chameleon to web applications, mobile applications, iFrames, and Shadow DOM.
Aside from the JavaScript framework support, Chameleon still has hundreds of native integrations. The integrations range from analytics to feedback and growth solutions.
With all of these, you should consider the platform if you need a versatile alternative to WalkMe.
Chameleon’s Stater Plan costs $279 per month. The other paid plans are the Growth Plan, which costs $999 per month, and the Enterprise Plan, with custom pricing.
13. EnjoyHint
Perhaps you need a WalkMe alternative you don’t have to pay for. In that case, here’s a solution for you – EnjoyHint.
Developed by XB Software, EnjoyHint is a free tool for guiding new users through any web platform. It’ll work for desktops and tablets with top browsers like Firefox, Chrome, Safari, and Microsoft Edge.
Typical of many tools on this list, EnjoyHint supports tours, interactive hints, and tooltips to guide users. It doesn’t have many native integrations compared to WalkMe, but its flexible nature allows it to work with any web platform.
The only native integrations you get are other XB Software tools, including Webix, EnjoyCSS, and GanttPRO.
Aside from being a free platform, another notable difference between WalkMe and EnjoyHint is that EnjoyHint is self-hosted. However, EnjoyHint is proprietary and not open source.
To use the tool, you must download the source file from GitHub and embed it into your web app. As a result, setting up EnjoyHint may not be as simple as setting up WalkMe.
Nevertheless, you shouldn’t find it much more challenging as there are straightforward instructions to follow.
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14. Userflow
You can create highly personalized and dynamic flows with Userflow, a platform famous for its speed. Comparing the interface of both platforms, you should find Userflow easier to work with than WalkMe.
With Userflow, you get a rapid flow builder, which lets you build product tours and guides in minutes. It’s a drag-and-drop builder; hence you won’t need to code. In addition, you can preview your flows in real time as you design them.
Another reason Userflow makes a worthwhile WalkMe alternative is that it’s easy to set up. All you have to do is to copy and paste the installation code into your web app. It’s also convenient since the JavaScript code is ultra-lightweight.
Furthermore, Userflow supports checklists to track tasks, live chat, surveys and NPS, and analytics and insights.
If you opt for Userflow, you have three pricing plans. The Startup Plan costs $250 per month, while the Pro Plan costs $750 per month. On the other hand, the Enterprise Plan is custom.
15. MintLike
To end this list, we have a highly affordable onboarding solution. MintLike is a simple WalkMe alternative, which small and medium business teams will appreciate.
The platform’s key features include the intuitive visual editor, no-code product tours, and built-in highly customizable guides and tooltips.
With MintLike, you can increase user activation, increase feature adoption, and reduce the stress on your support teams.
Nevertheless, while MintLinke doesn’t have many native integrations, it does have a browser extension. The extension works with Google Chrome and will help you create onboarding guides on the go.
Furthermore, you only pay $20 monthly to use MintLike for small projects. Medium businesses can opt for the Growth and Pro Plans, which cost $50 per month and $120 per month, respectively.
Bottom Line
The platforms above help introduce users and employees to new features and updates in business applications. You can go with any as an alternative to WalkMe.
However, overall, UserGuiding is recommended as the best WalkMe alternative. It’s a feature-rich platform with a more transparent pricing model than WalkMe.
