Dialpad is an AI-powered VoIP service that helps you collaborate efficiently with your team. The solution has been around for many years and has a lot of features that are attractive to businesses.
It is a user-friendly unified communications platform that can be used on a computer or phone.
This means that you can make and receive calls, send and receive faxes, and chat with your coworkers using one platform.
Dialpad has several features that are unique to its platform, including:
- A built-in chat feature that lets you communicate with your team without having to open another application
- Integrated video conferencing that lets you meet with team members or clients face-to-face
- A dial pad that lets you make calls from your computer or phone
However, Dialpad is not without drawbacks. For example, its speed intelligibility is available, but it is not always the best quality.
Additionally, the number that shows up when someone calls you is your Dialpad number, which can be a bit confusing for people who are not familiar with the platform.
Then, there’s the issue of delay. If you are making a call to someone in another country, there is going to be a delay of at least one second.
Fortunately, Dialpad is not the only VoIP solution in town. Its competitors offer similar features, but they also have their own unique selling points.
There are several other VoIP services available that might be a better fit for your business.
In this article, we will compare Dialpad to some of its best alternatives and see how they stack up against Dialpad.
Aircall is a cloud-based phone system that can be used by both SMBs and large enterprises.
It comes with advanced, mobile-ready business phones along with powerful features like call management, analytics, team collaboration, etc.
You can use Aircall to streamline your customer service operations and boost agent productivity without breaking the bank.
Aircall is a great Dialpad alternative for businesses that need:
- A cloud-based phone system with powerful features like call management, analytics, and team collaboration
- Mobile-ready business phones
- Affordable pricing without sacrificing quality or features
Aircall has seven data centers around the globe, ensuring high availability and low latency for your calls.
These data centers are provided by Amazon Web Services thereby ensuring that Aircall has an uptime of 99.99% with only a few minor outages on a monthly basis.
It is apt for medium and large-scale businesses as it offers dedicated onboarding and training to ensure that you get the most out of your Aircall experience.
It has a team collaboration feature that allows teams to stay connected during their calls, share notes, and annotate call recordings.
Aircall also comes with powerful reporting tools for tracking agent performance and customer satisfaction levels.
You can easily integrate Aircall with your favorite business applications like Zendesk, Salesforce, Zoho CRM, etc.
Dialpad and Aircall have a lot in common as they both offer cloud-based call center solutions.
Aircall is more affordable than Dialpad especially since it offers unlimited calling with its premium plans.
Dialpad, on the other hand, charges extra fees for outbound calls.
Aircall also has more advanced features than Dialpad like team collaboration, call analytics, and reporting tools.
Named after its three core features, the Communications, Collaboration, and Conferencing system is a business phone solution that offers unified communication services.
The SaaS platform provides telephony for businesses with an on-premise or hosted deployment option.
It offers voice, video conferencing, and collaboration tools to alleviate communication problems.
The software is compatible with Windows, iOS, Android, and Mac OS X platforms.
It can be integrated with CRM providers like Salesforce and Google’s G-Suite (Gmail, Calendar) for better communications features. 3CX is also certified with Microsoft Skype for Business.
Some of its top features include:
- A client manager that allows users to manage their contacts and see who is online
- The ability to make calls from your computer or mobile phone
- Call queues and routing options so you can have better customer service control
- An auto attendant that greets callers and directs them to the right person or department
- Integrated voicemail to email
- A video conferencing system that supports up to 25 participants
- Web collaboration tools like chat, screen sharing, and file sharing for team communication
One area where 3CX is better than Dialpad is that users can have the option to host their phone system on-premise or in the cloud.
This gives them more control over how they want to manage their business phones by choosing which deployment method works best for them.
Both solutions are compatible with the most popular CRM providers, but Dialpad has more integrations available for third-party add-ons and software.
These include Salesforce, Microsoft, Zendesk, HubSpot, and more.
Dialpad also integrates with Google’s G-Suite (Gmail, Drive), while the latter integrates with Microsoft Office 365 Suite.
Both systems are compatible with Windows OS only but offer cross-platform support for iOS devices.
OnSIP is a reliable cloud-based telephone system that is easy to implement.
It works on both Mac and PC computers, as well as on iOS and Android mobile devices for when you’re out of the office or traveling.
OnSIP can be used by one person or an entire team with no long-term contract.
OnSIP offers a variety of features, such as unlimited calling, caller ID, voicemail to email, and conference calling.
It does not require any new equipment, thus, you can use your existing phones.
It is also easy to install and requires no software downloads, so there’s nothing to update or maintain.
OnSIP’s top features include:
- Unlimited calling for one low price per user
- Call handling rules to ensure you receive important calls in a timely manner
- Automated voicemail emails to your inbox when you’re away from the phone and unable to answer it (or forget)
OnSIP gets its hardware from Cisco, Dell, and Juniper, and they have two data centers in the United State.
Both OnSIP and Dialpad offer unlimited calling, voicemail to email transcription, and call handling rules.
OnSIP offers the following additional features not available with Dialpad: faxing, conference calls, and video conferencing.
It is also compatible with desk phones as well as smartphones.
OpenPhone is a revolutionary business phone system built for startups and small teams.
With OpenPhone, you get a local or toll-free number with powerful features like:
- Call recording
- Voicemail transcription
- Email forwarding of messages
- Free calling between team members (a.k.a. intercom)
- Call routing based on time of day, caller’s location, or type of call
- Customizable voicemail greetings
- And much more
OpenPhone also integrates with your favorite apps like:
- Google Calendar
Its infrastructure sits on the AWS, so you can be sure your data is always safe and backed up.
Communication and users’ data are fully encrypted and pass through multiple layers of security.
OpenPhone is an easy-to-use app that requires no setup, installation, or maintenance.
It works on any device with a data connection and can be used by your whole team in minutes.
With OpenPhone you can easily create a business phone number from anywhere around the world, including the United States, Canada, or the United Kingdom.
OpenPhone offers a clean UI that lets you manage your team’s communication easily and quickly with no training required.
You can choose to use OpenPhone as an app on your phone, tablet, computer, or web browser.
You can also connect it directly to devices like desk phones so they work over Wi-Fi.
OpenPhone is better than Dialpad in some areas. For example, OpenPhone offers a free plan where you can have two extensions and 500 minutes of talk time each month.
You also get all the features listed above, which are not all available in Dialpad’s Free plan.
Grasshopper is a well-known VoIP provider that offers a wide range of features for businesses of all sizes.
Some of the features include unlimited calling, voicemail to email, and caller ID.
One downside to Grasshopper is that their plans can be expensive for small businesses. Additionally, they don’t offer any international calling options.
It supports WiFi calling and you can use your own phone number or get a new one.
You can make over 140 million calls per year using this solution and there are no contracts so you can cancel any time.
Grasshopper’s key features include:
- Unlimited calling
- Voicemail to email
- Caller ID
- Supports WiFi Calling
The major area of Grasshopper over Dialpad is international calling options. Grasshopper has a lot of features and is great for businesses of all sizes.
6. Zoom Phone
Zoom is a great alternative to Dialpad, with many of the same features.
It’s perfect for businesses that need to make international calls, as it offers low rates for calls to over 60 countries.
Zoom also has a number of features that are ideal for businesses, including:
- A powerful video conferencing solution that supports up to 50 participants
- Integrated chat and messaging features
- A robust mobile app that lets you take your meetings on the go
Zoom Phone runs on cloud-based technology, and it’s fully integrated with Zoom Meetings.
Businesses can choose to have the phone service on its own or as part of a bundled package that includes video conferencing and webinars.
Zoom Phone is available for $20 per month (per user), but businesses can also get pricing discounts when they sign up for a yearly plan.
When it comes to security and privacy, Zoom Phone is a reliable choice, as it has top-notch security features and complies with several industry standards.
In comparison with Dialpad, Zoom is a great choice for businesses that need video conferencing, as it offers this feature in addition to phone service.
It’s also a good option for businesses that want to bundle their phone and video conferencing services together.
It is better in aspects such as price, quality of service, and user experience but it doesn’t have some features that Dialpad has.
Dialpad is better in terms of pricing as it’s cheaper by a small margin than Zoom which makes it much more suitable for businesses with small budgets.
Zoom offers so many features such as video conferencing, webinars, and it has many integrations with other apps like Slack which makes it more suitable if you want to use these features.
Zoom is also better in terms of its audio and video quality as it provides a much clearer call than Dialpad.
Explore the best open-source alternatives to Zoom.
Vonage is a unified business communications platform that enables businesses to optimize the way they work.
The solution facilitates a wide range of everyday business tasks such as collaboration, messaging and video conferencing customer engagement, and team management.
Vonage boasts an easy-to-use interface, which makes it user-friendly for all types of users.
Organizations can manage everything from a single dashboard with an intuitive UI. It is also available for integration with other solutions, which makes it even more powerful and flexible.
With Vonage, you can create custom communications channels to manage all customer interactions from one place regardless of the channel used or team member handling the task.
For example, if a customer texts your business number, any team member can reply to the text message and continue the conversation.
Additionally, Vonage offers a suite of APIs that makes it possible to embed rich communications into applications or websites.
This gives businesses more control over customer interactions and allows for deeper engagement with customers on their own terms.
Vonage solutions are available for businesses of all sizes.
Like Dialpad, Vonage offers a free demo, allowing you to try it out before buying the solution or contacting the sales team for more information about Vonage.
For pricing details, please contact the sales team or click on ‘Get Pricing’ to see what they have to offer based on your requirements.
8X8 is a cloud communication platform that offers enterprise-level business software and services.
The company provides business phone systems, contact center solutions, video conferencing, collaboration software, and more. It has over one million users across the globe.
The Virtual Office solution by Dialpad is their flagship product offering PBX features such as IVR menus and extensions, conference bridges, and more.
Like Dialpad, 8X8 offers a wider range of features including video conferencing, collaboration software, and more.
It has over one million users across the globe and the Virtual Office solution offers PBX features such as IVR menus and extensions, conference bridges, and more.
If your business is on the hunt for a new VoIP provider, you should consider what Jive has to offer.
While Dialpad is great at offering some amazing features, it doesn’t match up with all of Jive’s offerings.
Jive Voice is an enterprise-grade hosted cloud phone system that will meet your company’s needs for a fraction of the price.
They’re not only less expensive than your current solution, but you get more features and better support, too.
They have over 25 years of experience in the industry and will work with you to make sure all of your business communications are running smoothly on their platform.
Once you’re on the system, they offer 24/7 support and live agents to assist you if something goes wrong.
Their team understands that your company depends on having reliable phone lines at all times.
Jive makes sure that the best technicians are available when a problem arises and work diligently until it is fixed accordingly with your business hours in mind.
Its top features are:
- Call Recording, Screen Sharing, and Video Conferencing
- 24/7 Support
- Mobile Apps For iOS & Android Devices
RingCentral is one of the best Dialpad alternatives on the market.
It offers a great feature set, including HD video conferencing, online faxing, and more.
One thing to note about RingCentral is that it can be a bit expensive for small businesses. However, there are several pricing plans available, so you can find one that fits your needs.
RingCentral’s key features include:
- Call recording and logging
- Voicemail transcription
- Unlimited calling (domestic & international)
Unlike Dialpad, RingCentral allows you to fax online. This can be a huge benefit for businesses that need to send and receive faxes regularly.
RingCentral is also very customizable, so you can create an environment that works best for your team.
With RingCentral, you can switch devices while on a call, which is great if you’re on the go.
RingCentral also offers integrations with popular tools like Slack, Salesforce, and more. This can make it easier for teams to use RingCentral in their everyday workflows.
Overall, RingCentral has more advanced features than Dialpad and offers a better overall experience.
If you are looking for a business phone system that has all of the features of Dialpad but doesn’t break the bank, Broadvoice might be a good option for you.
They offer a great selection of plans and pricing options, as well as some really cool features like video conferencing and call recording.
With Broadvoice, you do not need to buy any expensive hardware, and there’s no need to have numerous phone providers since the service is conveniently stored in the cloud and routed by their data network.
Both tools share pretty much the same features with the major difference between them being a slight variation in the pricing.
Fuze is a cloud-based phone system that provides users with a complete set of features for managing their business communications.
Some of the key benefits of Fuze include:
- Seamless integration with popular applications such as Salesforce, Google Apps, and Office 365
- Robust call management capabilities, including the ability to transfer calls, park calls, and conference with up to 25 participants
- HD voice quality for crystal clear conversations
- A wide range of supported devices, including desk phones, smartphones, and tablets
The major differences between Fuze and Dialpad include:
- The latter has lower startup costs than the former. As a result, it may be more suitable for small businesses with tight budgets.
- Fuze offers support for multiple languages, including German, French, Spanish, and Portuguese. Meanwhile, Dialpad only supports the English language at this time.
Star2Star is a communications company that offers cloud-based phone systems and Unified Communications (UC) solutions.
It is for small business VoIP and enterprise communication systems.
Star2Star is an enterprise voice solution that works seamlessly with your existing devices and phone lines.
You can use it on any device from an iOS or Android smartphone to an office desktop computer or laptop enabling you to receive calls on any device at any time, anywhere in the world.
Some of the features offered by Star2Star include:
- A completely cloud-based system, meaning there is no hardware required
- Unlimited calling in the US and Canada
- Award-winning customer service available 24/7, 365 days per year
A number of flexible deployment options, including:
- Phone-to-phone (SIP trunking)
- Hosted PBX/VoIP system for analog phones and fax machines
- Hybrid phone systems with a mix of SIP trunks and hosted VoIP services
While it is an enterprise voice solution that works seamlessly with your existing devices and phone lines, Dialpad also provides similar services such as call recording, voicemail to email, and online fax.
Both Star2Star and Dialpad offer a number of flexible deployment options.
However, one advantage that Star2Star has over Dialpad is the discovery recovery capabilities which gives it the ability to locate and restore calls from any point in time.
This is possible because of the cloud and constant monitoring of service.
Additionally, the solution offers unlimited calling in the US and Canada while Dialpad does not.
CallHippo is a great Dialpad alternative for businesses that need advanced features like auto attendant and conferencing.
It also integrates with popular CRMs, making it a great choice for businesses that need to manage their calls and contacts in one place.
Dialpad and CallHippo are both cloud-based phone systems that offer a wide range of features such as an auto attendant, voicemail to email, conferencing, and more.
Both Dialpad alternatives also integrate with popular CRMs like Salesforce and Zoho CRM.
However, there are some key differences between Dialpad and CallHippo that you should consider before making a decision.
Dialpad is best suited for businesses that need a simple, easy-to-use phone system with limited features.
CallHippo is best suited for businesses that need advanced features like auto attendant and conferencing, as well as CRM integration.
So, which one is the best choice for your business? Well, It depends on your needs and what you’re looking for in a phone system.
If you need advanced features like auto attendant and conferencing, as well as CRM integration, CallHippo is a better choice.
You can try both of these Dialpad alternatives for free before buying them, so you can test their features and decide which one is right for your business.
We’ve listed some of our favorite Dialpad alternatives, so now it is left for you to make your choice. You can go through the list and select one that suits you best based on its popularity, features, pricing plans, etc.
Of course, before making a final decision on which tool to use in your office space, it is suggested that you take a free trial first.
Some of the tools we’ve mentioned above have free trials or freemium plans available so you can try them out before deciding to pay for the tool.
As a rule, always test out all your options and then make an informed decision about which one will work best for your business.
Tom loves to write on technology, e-commerce & internet marketing. I started my first e-commerce company in college, designing and selling t-shirts for my campus bar crawl using print-on-demand. Having successfully established multiple 6 & 7-figure e-commerce businesses (in women’s fashion and hiking gear), I think I can share a tip or 2 to help you succeed.