RingCentral is a feature-rich business VoIP phone system that provides enterprises and small businesses with cloud-based communication solutions.
It enables businesses to optimize their operations. The program works by establishing a separate VoIP phone network and cloud-based PBX.
Their cloud-based unified communication service enables you to manage phone calls, text, video calls, and messages. These functionalities are accessible via cell phones, desktops, and tablets.
It gives a secure, adaptable, and dependable phone system that is pretty simple to manage. The platform integrates with additional third-party applications, including Dropbox, Box, Oracle, Google, and Desk.
RingCentral comes with some drawbacks, though. First, it’s not ideal for individual users, such as freelancers. Also, the Essentials Plan lacks some of the basic but crucial features, such as audio and video conferencing capabilities.
Besides, the Essential plan doesn’t offer 24/7 customer support, which might be a significant turn-off for those businesses that need after-hours help. Further, some users find the platform’s plans relatively pricey.
These shortcomings prompted me to research other RingCentral alternatives with better features (and pricing). Keep reading to find out one that suits your needs.
Best RingCentral Alternatives
1. Ooma
Ooma is a RingCentral alternative worth considering. It specializes in VoIP and communications services, particularly for small businesses. Additionally, it offers internet, security services, and home phone.
You can use this platform on your mobile from any location by installing the Apple App stores or Google Play mobile app. Furthermore, you will access additional features like ring groups and extension dialing.
It offers unlimited free number transfer, calling, one complimentary toll-free number, a dedicated company line, and one mobile phone number for every user.
You can’t be concerned about spam and time-wasters. Moreover, you can block or redirect incoming calls, particularly those with the ‘private number’ tag.
As a start-up firm, you may find Ooma ideal because it quickly offers security and phone numbers that enable you to effectively transform your house into an office at a low cost. In comparison, RingCentral is a business phone, system-only provider.
The Ooma Office plan comes with a virtual receptionist that makes your business look more professional to customers.
You can cooperate with your colleagues and conduct video conferences using Ooma Meetings in Ooma’s Office Pro.
The platform automatically or manually records calls as needed with on-demand recording. Additionally, you can delete recorded calls from your call logs.
2. RingBlaze
RingBlaze offers a no-brainer solution to handle your business communications. It works with both computers and phones.
You can monitor all incoming calls quickly and effectively if they are aimed directly at your support personnel or sales. Just generate the phone number you want, whether toll-free, local, or vanity.
While RingBlaze provides access to foreign numbers from over 22 countries, RingCentral charges an extra fee of approximately $5.99 per user/month for other international numbers.
With RingBlaze, you gain entry to a callbox that functions similarly to a dashboard, indicating actions to be taken or completed.
You can track and listen to calls at a later time. That will assist you in identifying and comprehending the customers’ needs, allowing you to serve them more effectively.
Besides, if you’re maximizing the internet’s power for your company or organization through a robust website, you can boost your gains by including a call widget on your official site.
The pricing is $15.00 per month.
3. Nextiva
Nextiva is a software that enables businesses to improve coordination and communication. It offers solutions tailored to each type of business and product, such as a phone network, video conferencing VoIP call center, and customer service CRM.
Although both Nextiva and RingCentral offer call recording, RingCentral’s call logs are only accessible for almost 90 days, while Nextiva’s call data is present for up to six months.
The desktop app enables you to make video and voice calls, send emails and texts, and view data analysis. It also includes tools that your support and sales teams can quickly deploy.
Additionally, you can develop meaningful relationships and enhance the quality of your conversations by leveraging human intelligence with the assistance of Nextiva’s real-time Artificial Intelligence.
Use Nextiva’s phone system to make your preferred native and toll-free numbers without incurring extra costs.
Its call routing enables you to design an effective call route to direct incoming phone calls to the appropriate individuals.
Meanwhile, Nextiva’s business phone service integrates voice, video, meetings, and messaging into a single platform.
Screen sharing allows each colleague to share their screen from wherever they are, and custom caller ID permits you to choose what customers can use when calling.
Their monthly pricing plans include: Essential at $14.95, Professional at $20.95, Enterprise at $26.95, and Ultimate at $57.95.
4. Toky
Toky includes features for business phone systems that significantly help your organization’s communication and team. Toky’s main business mobile system features are call features, messaging features, user features, reliability features, and applications.
The application lets you enhance team cohesion by assigning agents to teams to receive calls.
You can also place calls on hold, customize your voicemail hellos in a different language, or direct clients to voicemail once you are inaccessible.
While you can send large text messages directly from Google Sheets, Toky allows you to respond to WhatsApp messages directly from the app. You can contact clients via text message using your business line.
Its servers are located on numerous continents across the world, so you should never panic about the safety of your calls. Moreover, Toky utilizes industry-standard security protocols, such as encrypted call data and GDPR adherence.
Toky’s plans include integrations with Intercom, Slack, Zoho CRM, Hubspot CRM, and various other CRM tools, whereas RingCentral offers integrations from the Standard Plan and above.
Also, you can use this application to acquire local phone contacts in over 60 countries and integrate the live calls button into your website, allowing your website’s visitors to contact your organization’s contact center right from your website.
Toky’s pricing includes three plans. The Entrepreneur Plan costs $20/agent per month, the Business Plan costs $25/agent per month, and the Enterprise Plan is customizable.
5. CloudTalk
CloudTalk is a dependable and appropriate software with all types of calls available through its solutions, such as call center software, inbound/outbound sales and support centers, business phone systems, and virtual call centers.
It has built a solid network of telco partners to guarantee smooth connectivity with your relevant parties worldwide.
Call queuing enables you to customize call waiting lists and group incoming calls according to specific determinants.
CloudTalk, by default, keeps track of your incoming and outgoing calls and calls made among team members.
You can track your previous calls to understand the clients’ interactions with analytics tools. You can assess your call service from your clients’ perspective by utilizing call logs and sentiment information.
Besides this, you can record your calls on any CloudTalk plan. In contrast, RingCentral requires you to advance to the Standard, Premium, or Ultimate plan to take advantage of this feature.
6. 8Ă—8
This software lets you create a centralized platform for all business communication networks, including video, chat, and phone.
Assist your teams in reaching higher productivity levels without adding complexity or expense by connecting popular business and customer relationship management (CRM) apps to your customer service, business phone, screen sharing, and team conversation.
It comes with features like ring groups, which allow you to allocate your phone call to your workforce, and call tracking, which helps track phone calls.
Additional features on the 8×8 business phone system include directory assistance, multi-site support, multi-level auto attendant, and visual voicemail.
Also, you can store and download fax messages. You can receive your fax messages via email and Increase the likelihood of your messages not being read.
You can also block calls that you believe are spam or potentially damaging before they arrive. Utilize the caller log to obtain data about your contacts. The caller log has caller data.
8×8 has more authenticity than RingCentral because it has more reputable third-party security standards. It boldly holds high-level security accreditations.
The app’s pricing starts from $15 per user per month.
7. Dialpad
Dialpad seamlessly integrates messaging, video, and voice to deliver effective business communications. It is powered by artificial intelligence and includes a voice intelligence feature that helps take notes, action plans, and even provide necessary training.
Besides RingCentral and Dialpad having automation tools and AI-powered, Dialpad customers may find the extra voice intelligence helpful.
You can use the call flip functionality to transfer your phone call from one machine to another.
Moreover, a screen recording feature allows you to capture the screen and monitor your agents’ actions and performance. Also, you can Incorporate Dialpad UberConference into your online meetings. It has automatic spam detection that detects spam calls and messages.
Check out the best alternatives to Dialpad here.
8. Vonage
Vonage is an interaction system that enables you to communicate with clients and collaborate with colleagues more effectively. You can contact professionals by dialing a toll-free number listed on the website or via email and chat.
Their unified communication solution provides a business phone system that enables rich interactions with critical stakeholders through voice, fax, or messaging. Voicemails can be covert and sent to your email inbox.
Using the call monitoring feature, you can monitor your phone call or help your team members during calls. Besides that, you can use the conference connection to host online meetings simultaneously.
Call forwarding enables you to forward calls or flip by transferring calls directly from your workstation to your phone.
Although Vonage and RingCentral sell business phones, Vonage takes it further by letting users try them without charges. On the other hand, RingCentral allows you to test out a maximum of two desktop phones.
Additionally, you can send and receive fax messages and use virtual voicemail to leave personalized greetings.
Additionally, you can incorporate your phone system with prominent CRM tools such as Slack, Microsoft Teams, Salesforce, Zendesk, Hubspot, and GSuite to increase efficiency.
Explore the top alternatives to Vonage in this post.
9. Grasshopper
Grasshopper is another RingCentral alternative. It is a cloud-based phone system that allows users to monitor business calls efficiently. Use the Grasshopper’s critical features to communicate with your workers and clients.
The business contact information connects with clients in real-time and gives critical data about your business. Grasshopper is compatible with various devices, including computers, iPhones, and Android devices.
Unlike RingCentral, reaching a customer service representative can be challenging; Grasshopper’s support is available online, via email, Facebook, and even Twitter, regardless of your plan.
The software allows you to choose from various categories of numbers. Whether it’s toll-free, vanity, or local phone contacts, they’ve got you covered.
The auto-text feature automatically delivers the message to your clients, ensuring that you do not lose critical clients.
There is no reason to listen to everything; you can convert your voicemails to text, like email, and read them whenever you want.
To route calls to another teammate, use your phone number or voicemail. The call forwarding feature will help you.
10. GoTo Connect
GoTo Connect is an application that enables you to consolidate all of your calls, conferences, and messaging into a unified platform. It has call encryption that safeguards your data.
You can incorporate your CRM with prominent third-party tools, such as Google Calendar, Salesforce, Hubspot, and Microsoft Teams.
By subscribing to its Standard Plan, you’ll have access to many extensions, ring groups, a visual dial plan editor, and auto attendants.
It’s straightforward to install and enable remote collaboration via high-definition video conferencing software. You can enable screen sharing with a single click and have private conference rooms with approximately 25 high definition feeds and 250 participants.
You can use the call forwarding feature to route your calls, configure your caller ID, and enable the Do Not Disturb mode. Additionally, the Find Me or Follow Me functionality is present here.
It offers custom hold music that entertains your clients, a dial plan editor for managing call streams, and a cloud PBX.
RingCentral allows for a maximum retention period of 90 days for call recordings. However, you can still obtain your recordings files and transcriptions for approximately a year with GoToConnect.
GoTo Connect’s pricing plan includes Basic for $24.00, Standard for $29.00, and Premium for $39.00. Each plan is charged on a per-user, per-month basis.
11. Mitel
Another RingCentral alternative is Mitel. It provides four solutions: contact center, remote working, collaboration, and business phone system.
You can use web, mobile, or desktop applications to conduct business. It includes service level agreements (SLAs) for the Mixcloud Integrate systems, ensuring that you receive high-quality service.
Mitel’s cloud-based systems include Mixcloud Flex, Mitel Business Analytics, Mitel Sky, Mixcloud Connect, and Mitel Clearspan. Others include Mixcloud Business, Mixcloud Connect, and Mixcloud Office.
Mixcloud Flex is ideal for multi-office environments due to its high reliability and adaptability. You can increase customers’ satisfaction by interacting with them via Mitel’s Omnichannel enterprise call center, which supports email, webchat, SMS, and even social media.
This platform is compatible with all devices, including PCs, Macs, iPhones, and iPads. It includes responsive design and user interfaces, business SMS, individual and group chat, team collaboration, audio and video conferencing, web sharing, and integrations with CRM tools and calendars.
In addition, a softphone and web dialer and incorporated support center, IP workstation phones, and an embedded VPN are included. It integrates with Microsoft Teams, Salesforce, Chrome, Outlook, and the World cloud.
Additionally, you can conduct effective customer interactions through instant messaging, audio, and online meetings solutions.
It has an emergency VoIP phone feature that is different from traditional emergency phone services.
Mitel’s plans include audio conferencing, web conferencing, and video collaboration, whereas RingCentral’s Essentials plan excludes these features.
Pricing includes three plans: Essentials at $25.49/mo per user, Premier at $32.29/mo per user, and Elite at $46.74/mo per user.
12. VirtualPBX
VirtualPBX is a complete cloud-based phone system with user-friendly Apple and Android applications.
Unlike RingCentral, VirtualPBX comes with simple features that beginners can quickly start using.
In addition to computer SIP/VoIP phones, organizations can use softphones or web mobiles to make calls. Users can change their phones into a full-featured communication medium with the help of complete mobile apps.
Since phones communicate with the PBX phone network via the internet, connecting to numerous or remote offices is easier.
This connection enables businesses to integrate various modes of communication, such as telephone, email, and fax, via a mono online platform. Features include call logs, an auto-attendant, and an advanced switchboard.
VirtualPBX uses local area networks (LANs) or the internet, eliminating the need for business owners to maintain a different phone system infrastructure. It’s simple to scale up or down cloud services as the business needs change.
The monthly pricing plans per user include Flex at $19.00, Pro at $29.00, and a customized quote for Premier and CRM.
13. Line2
Line2 provides users with a second phone number that they can use for both personal and business reasons. It includes advanced features that are highly helpful for smartphones and small to medium-sized businesses.
Users in the United States and Canada can obtain toll-free numbers to help them run their businesses more efficiently.
Its customizable salutations and auto-attendant alternatives will help your company appear more authentic. Professionals will respond to your business calls with a pre-recorded statement.
With numerous ways to handle incoming business calls, you can gain control of your calls and never skip one. You can track all incoming and outgoing calls automatically.
Get voicemail from your mobile, tablet, or computer with ease. Additionally, have your voicemails routed to your email address.
In terms of subscription, Line2 has relatively lower costs compared to RingCentral.
The app lets you combine two calls to create a conference call with multiple participants. You can continue merging calls and adding up to 99 additional callers.
You can take advantage of unlimited business text across all of your devices. Besides, you can get advanced comprehensive call usage reports and share them with colleagues.
Moreover, you may screen incoming phone calls by instantly responding with a pre-recorded message requesting the customer’s name. You may accept, decline, or place the caller on hold.
Furthermore, while your listeners wait for your team to respond, provide them with on-hold music. You can either use our on-hold music or upload your own.
The monthly subscription plan is $15.99 for Starters, $20.99 for Growth, and $25.99 for Business.
14. Phone.com
Phone.com is another RingCentral alternative. As a Phone.com subscriber, you receive both local and toll-free numbers for setting up digital business phone systems.
All Phone.com users now have access to world-class audio, video, and web conferencing capabilities that enable communication from any device, anywhere.
Unlike RingCentral that’s strictly for businesses, Phone.com targets both businesses and individuals, such as freelancers,
The app enables you to listen to voicemail in your internet account, have them emailed to you as an an.mp3 file, or convert them into text for reading.
It also creates custom audio messages voiced by one of over 40 pre-recorded personalities and audio effects. You can insert the message to be read, choose your voice, and listen.
Call queues assist you in forwarding inbound calls to a collective contact number or staff. Members of the queue are called in order of their arrival, and if an individual is on a call, the following contact on the list is called.
The high-definition phone feature enables clarity of phone conversations. You’ll never have to stress about overlooking critical information again.
Their pricing plan is $10.39 for Basic Users, $15.99 for Plus Users, and $23.99 for Pro Users.
15. Telzio
Telzio provides cloud-based phone systems to both smaller firms and established businesses. Its primary features are call forwarding, texting, call placement, conferencing, and VoIP support. If you’re a newbie, it is easy to navigate through Telzio compared to RingCentral.
It enables secure and private communication between employees via their cell phones. Work from any location with the app’s expert calling and messaging features.
Telzio provides improved call forwarding options for local phone numbers through their simple-to-use dashboard. You can maintain existing phone numbers and make calls from any location.
Besides, you can migrate your contact center to the cloud and manage at peak times. Telzio offers a limitless amount of memory on the phone lines, ensuring that all of your calls are connected.
For only U.S small businesses, the monthly plan costs $50. The price varies according to the user’s country.
Final Thoughts
The best RingCentral alternative is Phone.com. I like this app because it targets both individual entrepreneurs and businesses.
Unlike most virtual-only solutions, this platform supports physical phones, softphones, and mobile phones. Besides, getting started is easy, as you don’t need to install any special hardware.
More importantly, Phone.com has some of the lowest subscription costs compared to most applications on this list. However, their software features are custom-oriented and of excellent quality.
