In the modern digital age, the gig economy provides endless opportunities to individuals looking for work and businesses seeking assistance with various services.
TaskRabbit and Fiverr are two popular names in this space. The two gig platforms connect freelancers with clients and provide a transparent environment for both parties to achieve their goals.
Whether you’re looking for an opportunity to showcase your skills or want to hire skilled professionals for particular tasks, these two platforms are the answer.
But it’s essential to understand how TaskRabbit and Fiverr work before signing up. That’s the purpose of this blog post.
So, let’s maneuver the TaskRabbit vs Fiverr landscape to find the ideal gig platform for your aspirations and goals.
TaskRabbit vs Fiverr: Overview
TaskRabbit
TaskRabbit is a website and mobile platform that connects persons who need tasks completed with people ready to complete the tasks as a side gig (taskers).
TaskRabbit focuses on physical tasks such as gardening, home repairs and cleaning, yard work, and moving assistance. TaskRabbit’s taskers are individuals skilled in specific areas and have passed background checks, making them reliable to outsource tasks to.
By letting individuals outsource tasks, TaskRabbit effectively removes the burden of small tasks off busy individuals’ shoulders while providing income-generating opportunities for others.
The platform lets users decide the rate they would like to pay per task, and taskers select the jobs that align with their skill set, preferences, and availability.
TaskRabbit’s services are accessible in the United States, the United Kingdom, Canada, France, Italy, Germany, Portugal, and Spain.
Fiverr
Fiverr is a leading online marketplace that connects sellers (freelancers) looking for work with buyers (individuals or companies) looking to hire.
Tasks or gigs on Fiverr start at a base rate of $5, hence the platform’s name. Fiverr offers various digital services, from writing and translation to video and animation.
The platforms have organized various services into categories and subcategories, allowing individuals and businesses to find a suitable service easily.
Fiverr makes it easy for buyers and sellers to communicate about a project and rate or review each other once it is completed.
Furthermore, Fiverr holds payments in escrow until the seller completes the job. This arrangement ensures both parties are happy with the project before releasing the funds.
While Fiverr is available in over 190 countries, its primary audience is from the United States, India, and China.
Why Compare and Understand the Difference Between the Two Platforms?
Fiverr and TaskRabbit have different offerings and strengths; comparing them helps you determine the right platform for your specific needs.
Fiverr focuses on digital services like marketing, programming, and writing, while TaskRabbit specializes in physical tasks like cleaning, moving, and home repairs. Understanding the difference in their service offerings helps you save time by visiting the platform that offers the gigs you intend to sell or buy.
TaskRabbit and Fiverr provide different pricing systems. TaskRabbit’s tasks are charged per hour, while Fiverr charges fixed pricing based on the seller’s packages or overall task requirements. Comparing the pricing models of these two platforms helps you find an option that suits your budget.
Gig Categories and Services Offered
TaskRabbit
TaskRabbit has a wide array of gig categories to address users’ different requirements and needs. Here are some of the platform’s main categories:
Home improvement: The tasks in this category relate to home improvement, maintenance, and repairs. This category is for you if you are skilled in carpentry, plumbing, electrical work, or painting.
Cleaning: Are you looking to hire someone for commercial or residential cleaning? TaskRabbit lets you hire cleaners for deep cleaning, regular cleaning, move-in or move-out cleaning, or specific cleaning tasks, such as carpet or window cleaning.
Furniture assembly: If you have recently purchased a furniture set and need a hand to assemble it in your home or office, you can find taskers skilled in furniture assembly. They can help assemble cabinets, desks, beds, shelves, sofa sets, and more.
Yard work and outdoor chores: TaskRabbit has many experienced taskers to help you handle outdoor tasks, like lawn care, gardening, or landscaping.
Moving and delivery: Need help with delivery or moving? TaskRabbit has got your back. The platform has taskers offering services such as transporting goods, moving furniture, and delivering packages.
Virtual work: TaskRabbit provides virtual assistance services like data entry, organizing emails, and research that taskers can do remotely.
The above are just a few of the services listed on TaskRabbit. Check their service page for a complete list of services available.
Fiverr
Writing and translation: This category features translators and freelance writers specializing in copywriting, content writing, proofreading, editing, and translation in many languages.
Graphic design: Fiverr’s sellers provide several graphic design services, which include flyer design, infographic design, logo design, Amazon KDP cover design, illustration, branding, and social media graphics.
Video and animation: Are you looking for animated videos, explainer videos, Instagram reels, YouTube shorts, or voiceovers? Fiverr has a large pool of skilled professionals to deliver these services.
Digital marketing: Fiverr has talented professionals who offer various digital marketing solutions, including search engine optimization (SEO), email marketing, link building, social media management, and more.
Programming and tech: The category has skilled freelancers to help with website development, game development, software development, AI development, website maintenance, support and cybersecurity, mobile app development, chatbots, and more.
Photography: This category gives you access to food photographers, product photographers, fashion and lifestyle photographers, event photographers, portrait photographers, and more.
Fiverr’s other popular service categories include AI services, business services, music and audio services, and data services.
Also Read: How To Make Money On Fiverr Without Skills?
Comparison
While TaskRabbit specializes in physical tasks in different cities, Fiverr focuses on online services that can be completed remotely. Both platforms have various service categories and subcategories to select from.
Pricing and Fee Structures
TaskRabbit
Here’s how TaskRabbit’s pricing model and fee structure work.
Pricing
Taskers set an hourly rate for their services. On TaskRabbit, taskers are independent contractors with the freedom to set their rates.
That said, you can set your hourly rate based on your skills, experience, and what others in your location charge. If a client is on budget, you will see their proposed rate and whether it suits your expectations.
Fees
Taskers
When registering on the platform as a tasker, you pay a one-time, nonrefundable registration fee of $25. You must pay this rate before submitting a profile for approval.
That’s the only fee you pay as a tasker; you keep 100% of your earnings from this platform. TaskRabbit will collect other client fees if approved, and you can start working on the platform.
That’s why you are required to provide credit card details during registration.
Please note that paying this upfront fee doesn’t guarantee you will be a tasker.
Clients
TaskRabbit charges its clients various types of fees: service fees, trust and support fees, and taxes.
When you book a tasker to complete a task, TaskRabbit takes a “commission” or service fee of 15% of the total cost paid for the task.
Besides the service fee, TaskRabbit may apply other taxes on your invoice based on your location, such as VAT in the United Kingdom and sales tax in the United States. Your task invoice contains a breakdown of all the additional fees.
TaskRabbit also charges each client trust and support fees. This fee applies to all invoices, making it non-negotiable. The fee is 7.5% of the task’s total price.
The purpose of trust and support fees is to support:
- The company’s happiness pledge (more on this later)
- Investment in their customer support team
- Users’ protection through the implementation of safety and operational measures
- Team training, tools, and channels that assist you in getting a task done
Fiverr
Pricing
As a freelancer, Fiverr allows you to set up gigs starting at the base price of $5.
Fiverr supports the gig pricing model in which freelancers set different tiers or packages for their services, such as basic, standard, and premium.
Freelancers also offer extra services at an extra fee.
Fees
Sellers
Fiverr lets anyone sign up for free as a seller (service provider). The platform takes a 20% fee on any gig sold. For example, if you sell a $10 gig, you will receive $8. Similarly, if you sell a gig for $1000, Fiverr takes a $200 cut, leaving you with $800.
While a 20% fee might seem high, it applies to all order amounts.
Interestingly, Fiverr takes a 20% cut from tips, as well. Buyers are not obligated to offer tips, but when they leave tips, Fiverr adds to the order’s total price and takes the usual 20% cut.
Most importantly, Fiverr only charges a 20% fee when the order is marked complete.
Buyers
You can sign up on the platform for free as a buyer.
When you pay for an order above $75, Fiverr charges a service fee of 5.5% per gig. However, if the order costs below $75, you will pay $75 plus an extra ‘small order’ fee of $2.50.
These fees apply regardless of what you buy or who you buy it from. You can find more information on Fiverr’s payment terms here.
Comparison
TaskRabbit’s rate is hour-based and depends on what taskers charge. On the other hand, Fiverr lets sellers determine the pricing via packages and add-ons, with $5 as the base price.
Unlike TaskRabbit, Fiverr doesn’t charge any registration fee and charges sellers 20% despite the order size. Buyers don’t pay fees other than the 5.5% plus $2.50 (for orders below $75).
Overall, Fiverr’s pricing is more flexible than TaskRabbit. Fiverr’s fees to sellers are lower than TaskRabbit, too.
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Freelancer Quality and Expertise
TaskRabbit
Two factors come into mind when assessing TaskRabbit’s expertise and quality of freelancers. First, TaskRabbit lets clients leave reviews for taskers depending on the service quality rendered.
Scroll to the bottom of the home page to see high ratings and detailed reviews of specific taskers from satisfied clients. You can also see the service type the tasker completed, along with the tasker’s photo and name.
Additionally, the TaskRabbit Elite feature is meant for taskers who regularly deliver the highest service level and professionalism. Clients can hire top talent by selecting from TaskRabbit Elite.
Fiverr
Fiverr makes it easy for clients to see whether freelancers can handle tasks. When assessing whether a seller can handle a task, I often look at the seller’s overall star rating, the number of reviews in brackets, and specific reviews from previous buyers.
Asking a seller for samples of their previous work shows me their ability to deliver excellent results.
Fiverr assigns badges and levels to sellers depending on their activity and performance. Special badges, such as Fiverr’s Choice, Pro, or Top Rated, can signal the freelancer’s higher level of expertise or experience.
Furthermore, you can contact a potential seller to ask specific questions about your project requirements and the freelancer’s expertise. Their communication style and response can tell you more about their expertise and professionalism in your niche.
Comparison
Both platforms showcase their freelancers’ expertise and experience, but Fiverr provides more options to understand the freelancer before hiring them. You can look at the special badges, reviews, ratings, levels, and samples and interview several freelancers to assess their suitability for your project.
User Experience and Interface
TaskRabbit
Tasker Experience
Profile creation – TaskRabbit lets you create a profile to showcase your experience, skills, and availability. Besides, you can highlight their previous work, helping draw clients’ attention.
Task notifications – The platform sends you notifications related to tasks that align with your specialty. Notifications allow them to view the tasks before choosing to bid on them.
Easy communication – Communicating with clients is accessible too. You can communicate and discuss more about the task, ask questions for clarity, and negotiate terms.
Task management – Once a client selects a tasker for work, task management becomes effortless through the platform, as you can update the task status, submit completed work, and handle follow-ups.
Also Read: Best Apps Like Wonolo
Client Experience
Task posting – TaskRabbit is easy to use for clients, too. You can post tasks and describe what you need help with, like the task’s description, budget, date, and location.
Service categories – The platform has service categories with task listings below each, making it easy to find a suitable service quickly. Categories include moving, cleaning, plumbing repairs, gardening, and more.
Straightforward pricing – The interface offers pricing transparency. Each tasker sets an hourly rate, so you can quickly see a task’s estimated cost beforehand from the details given.
Rating and review system – You can quickly make informed decisions about users, thanks to the tasker’s profile information, such as reviews, ratings, skills, photos, and experience.
Fiverr
Seller Experience
Gig creation – Fiverr lets you quickly create gigs by giving service descriptions, setting pricing, mentioning delivery time, including packages, and adding relevant images and tags to captivate potential clients.
Portfolio – The platform lets you display your past work samples on the profile, revealing your expertise and capabilities.
Order management – Fiverr supports order management, allowing you to update the order status, submit completed tasks, and fix revisions.
Communication – The messaging system lets you discuss project details, attach files, request clarifications, and negotiate terms with buyers.
Ratings and reviews – Buyers often leave ratings and reviews for completed orders, enhancing their reputation on Fiverr. The reputation can help you attract potential clients.
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Buyer Experience
Service search – If looking for a specific service, type it in the search bar to see a list of sellers offering it.
Search filters – After entering a term in the search bar, you can refine the results using various filters like service options, budget, seller details, and delivery time. You can also toggle on/off local, pro, or online services.
Seller profile – You can view profiles of various sellers and learn more by checking out their ratings, bio, portfolio, and reviews.
Intuitive order placement – Fiverr’s user interface makes order placement easy. You can select a suitable package, type project requirements, pay for an offer, and provide feedback for completed orders.
Communication – Fiverr lets you message sellers and provides a text prompt to initiate the messaging. It also shows each seller’s average response time.
Comparison
Both platforms are easy to use and navigate. They have handy features to benefit clients and service providers.
Trust and Safety Measures
TaskRabbit
TaskRabbit offers the following safety and trust features to enhance a safe user experience:
Security of User Information
TaskRabbit takes the user’s personal information seriously. The information provided on the platform during sign-up or when posting a task is handled according to the platform’s privacy policy.
TaskRabbit Happiness Pledge
The Happiness Pledge serves as the platform’s informal insurance policy to clients. Aptly put, TaskRabbit may compensate clients up to $10,000 in case of:
- Property damage arising from a tasker’s negligence
- Theft on the client’s property by the tasker
- A user suffers bodily injury caused by another user’s negligence when performing a task
Read full details about what’s included in and excluded from the Happiness Pledge here.
Background Checks
TaskRabbit ensures all US taskers pass a rigorous screening process before joining its community. They conduct criminal background and identity checks, reporting information from local, national, and sex offender databases.
Dispute Resolution
The customer support team is available via email, phone, and live chat. You can contact them regarding any injuries, damages, or invoice disputes. Remember to submit relevant images or receipts.
Also Read: TaskRabbit Horror Stories
Fiverr
Fiverr addresses the safety of its users through:
Identity verification
Fiverr requires each seller to verify their identity by providing an ID document or phone verification.
Fiverr doesn’t use the identification data for other purposes except to ensure a trustworthy marketplace and community. They don’t share the details with third parties either.
Password, Two-factor Authentication, and Security Questions
Fiverr lets you reset your password if you forget one. You can also set up a two-factor authentication to receive a code via your verified phone number or registered email.
You can set up security questions and answer them when making sensitive changes to your account settings.
Protecting your account from phishing and malware
Fiverr has provided a detailed guide on detecting and preventing phishing and malware when using the platform.
Besides, they have the report and flag buttons in their messaging system that you can tap when you suspect someone has sent you a malicious message or file.
Also Read: Toptal vs Upwork
Transacting via Fiverr Only
In Fiverr’s terms of service, freelancers and customers are prohibited from accepting payment or paying for services outside the platform.
The policy helps to protect your information and money by performing all transactions securely via Fiverr’s advanced platform. It also allows you to get assistance from Fiverr if issues arise regarding payments.
Resolution Center
If you assign a task to a freelancer, but they don’t deliver it according to the requirements or fail to deliver, and you can’t agree on the way forward, use Fiverr’s resolution center to seek help.
Grace Period for Order Completion
To ensure clients receive the required results from freelancers, Fiverr offers a 13-day grace period after marking an order completed.
Within those 13 days, order cancellation is possible. After the 13 days elapse, freelancers can withdraw the funds for that task, stopping further order cancellation.
Moreover, after the freelancer delivers an order, you are given up to three days to mark it as completed. This duration allows you to review and request possible revisions. After three days, Fiverr automatically changes the order to complete.
Refunds
If you are unsatisfied with a freelancer’s delivery, you can go to the resolution center, cancel the order, and request a refund. You can have the money refunded to your Fiverr balance or reimbursed to your credit card or PayPal account.
Comparison
Both platforms have effective methods to ensure the safety of user information, resolve conflicts between buyers and sellers, verify service providers, and ensure payments occur on the platform for added safety.
Also Read: Is Upwork Legit?
Conclusion
Let’s recap the TaskRabbit vs Fiverr debate. First, Fiverr offers services globally, while TaskRabbit targets the US and the UK.
Fiverr specializes in digital services like writing, mobile app development, and graphic design, while TaskRabbit mainly offers physical services, such as TV mounting, furniture assembly, plumbing repair, and home cleaning.
Fiverr can offer a full refund if you are dissatisfied with the quality of service delivered, but TaskRabbit’s refund policy operates on a case-by-case basis.
On Fiverr, freelancers set fixed rates per project depending on the package, but TaskRabbit’s freelancers charge an hourly rate. Also, TaskRabbit charges clients higher fees than Fiverr.
Thus, if you’re looking for high-quality freelance services for less, check out Fiverr. On the other hand, if you’re seeking a physical gig in your city, TaskRabbit should do.
All in all, choose a platform that meets your personal needs and preferences.
