Nextiva is a VoIP service that focuses on cloud-based communication. VoIP stands for “voice over internet protocol” which refers to a phone system that uses the internet to make and receive calls instead of the traditional landline.
To access a VoIP service, you can either use a VoIP phone or use the applications created for the computers and smartphones you already have.
While VOIP services primarily provide internet-based communication, Nextiva takes it a step further.
They offer platforms for sales, remote workforce management, service, and an impressive customer relationship management system.
However, one of the problems people seem to have with Nextiva is their high pricing. While their features are competitive, their prices are not.
Although they have a reliable service with an uptime of 99.999%, the system gets occasional technical glitches. They also have a dated-looking and clunky interface.
Furthermore, the system lacks unlimited International calling and higher international calling rates relative to its competitors.
While they have a lot of impressive features, their features and the different plans are not ideal for all businesses.
Fortunately, there are better options that can help businesses tailor their budget to their needs while providing some of the features you won’t find in Nextiva.
Let’s check them out.
Best Alternatives To Nextiva
1. Zoom
Zoom is mostly known as a cloud-based video conferencing and web conferencing platform used for online meetings, webinars, file sharing, instant messaging, group messaging, etc. for users in companies of different sizes.
However, Zoom created a VoIP service – Zoom phone – in January 2019.
Zoom phone was created to unify its communications experience and provide Zoom customers with even more communication features and greater flexibility in business communications.
They hit the ground running, and businesses quickly began adopting the Zoom Phone, which is largely credited to the pace of the platform innovation and how well their service has performed.
Zoom Phone is now currently available in over 40 countries and territories.
Similar to Nextiva, Zoom Phone allows a seamless connection of contacts with customer relationship management.
Zoom Phone has also integrated with popular cloud contact center platforms including The native Five9, Talkdesk, and Twilio integrations to enable efficient on-net SIP trunk peering which in turn reduces cost.
Zoom Phone also allows customers to enjoy all Zoom Phone features while maintaining phone numbers, service contracts, and calling rates with their preferred carrier.
Additionally, the VoIP service has a feature that allows you to upgrade a phone call to a meeting, directly. You don’t have to disconnect. You don’t have to create a new meeting.
Furthermore, Zoom Phone has an automatic call recording function. You can choose to record any calls made over Zoom and place them in a database for easy access.
There is also the sharing option that enables you to share your phone line and assign others to make calls on your behalf.
In regards to pricing, Zoom Phone offers three VoIP phone plans starting at $10 per user per month (for the USA and Canada Metered pay as you go) including per-minute charges for outbound calls.
This plan features domestic SMS & MMS, outbound calling, access to make & receive calls from multiple devices and/or apps, and advanced phone features.
Zoom Phone also offers the “US & Canada Unlimited” unlimited Regional Calling starting at $15 per user per month. This plan includes the Metered plan with optional add-on and unlimited calling to 18 countries/territory
Then there is the “Pro Global Select” plan. With this, you get a direct dial number, unlimited domestic calling in 40+ countries and territories, and the Unlimited plan’s features.
Check out the best alternatives to Zoom.
2. Intermedia Unite
This is an alternative to Nextiva tailored for small businesses.
Featured in Capterra’s Top 20 VoIP Software (2020), Best Ease of Use Telephony Software (2020), and Best Value Telephony Software (2020), Intermedia Unite is a highly reliable phone system that helps small businesses simplify management, reduce business costs, and increase overall productivity.
Very similar to Nextiva, Intermediate Unite offers a 99.999% uptime service level agreement. The phone system is also backed by their unwavering 24/7 support.
As a top unified communication system, Intermedia Unite allows team members to communicate via VoIP telephone, chat messages, and audio and video conferencing.
It also offers advanced collaboration features and third-party integrations. This creates better team collaboration, more effective meetings, fewer miscommunications, and the ability to serve the customers better.
Another impressive feature of the Intermedia Unite VoIP is its PBX Virtual Phone.
With this system, users can bring their own devices (BYOD) or buy pre-configured plug-and-play desktop phones.
Using a PBX can save you about 65% of your communications cost, increase office productivity, cut down miscommunications, and offer better customer support.
It offers HD voice quality, protection for spam callers, and unlimited calling in the US, Canada, and Puerto Rico.
There are also indicators with a display light and status update that let users know when contacts are either available, busy, not around, or on the phone.
Individual and group voicemail is available with unlimited storage, and all messages can be checked on desktop and mobile devices.
Other PBX features include Inbound and outbound caller ID, call recording, DID phone number (telephone service that lets a phone ring through to a specific without needing to dial an extension), up to 10 hunt groups, Active Directory integration, up to 200 toll-free audio conferencing minutes per month, call forwarding, call transfer, call flip, parking, hold, and call waiting, Do Not Disturb, and call queuing.
Very much like Nextiva and most VoIP systems, Intermediate Unite integrates with several third-party customer relationship management tools like Microsoft Office 365, G Suite, Slack, Salesforce, and Oracle.
This helps users avoid the pain of having to abandon tools they are already used to and saves them time as they now have one interface for all their business software.
Currently, Intermedia Unite offers two paid plans – the Unite Pro plan at $27.99/month, and the Unite Enterprise plan at $32.99.
For the Unite Enterprise Plan, you are permitted up to 200 participants as against the Pro plan’s 100 participants. You also get Salesforce Integration, ServiceNow Integration, Microsoft Dynamics Integration, and Oracle Integration.
There are also paid add-on features including:
- Fax lines for $14.99/month per line
- Lobby phone for $12.99/month per phone
- SmartFax Pro for $3.99/month each
- Exchange Email (Pro plan) for $7.49/month
- Toll-free numbers and additional phone numbers (call for pricing)
They also offer a free 30-day trial period.
3. RingCentral
Similar to Nextiva Cospace, a separate app comes integrated with RingCentral – Glip. It enables teams to connect and work collectively.
It collects text messages and video meetings on one platform, which can be accessed via mobile app or desktop. It also includes the option to create dedicated threads for projects and topics.
RingCentral has also taken its system a step further than Nextiva. It has integrated XSELL – an artificial intelligence “focused on delivering results” – into its platform. This machine learns and monitors discussions of sales agents with customers, both text chat and calls, and then recommends strategies for closing.
It can also be set to monitor the performance of employees and can help management identify how well employees perform and then reward them based on their practices.
RingCentral hosts a forum and a knowledge base designed to help its users find solutions to whatever issue they might be encountering.
There is also a live chat option, which helps you find posts relevant to your issue in the already available knowledge base.
RingCentral has four main pricing options designed to fit businesses of varying sizes and needs.
The cheapest is the Essentials package at $19.99 per user per month. This includes 100 toll-free unlimited minutes, unlimited calls to USA and Canada, unlimited SMS messages, and team messaging. However, only a maximum of 20 users are allowed on this plan.
For businesses with bigger needs, a better option is the Standard plan, at $24.99 per user per month. This plan has no user limit and includes 1,000 toll-free minutes.
The plan also has unlimited audio and video conferencing that permits up to 100 participants, internet-based fax, and integrations with various apps, such as Microsoft 365, G Suite, and Slack.
The next plan up is Premium, at $34.99 per user per month. For this plan, you get 2,500 toll-free minutes and video conferences with up to 200 participants. With this plan, you have even more integration options including Zendesk, Salesforce, and some industry-specific applications like Canvas and Smarsh.
Finally, there’s the Ultimate plan for $49.99 per user per month, which includes everything in the Premium plan and 10,000 toll-free minutes. It also has device status monitoring and unlimited storage.
There is a 15-day free trial option for RingCentral limited to a maximum of five users.
Explore the best alternatives to RingCentral here.
4. Dialpad
With excellent security measures put in place to protect data and an intuitive, easy-to-navigate user interface, Dialpad shows itself to be a great alternative to Nextiva.
One of Dialpad’s numerous advanced features is the built-in voice intelligence.
Built using machine learning and artificial intelligence, this feature is designed to provide automatic call notes and transcripts, assist customer service agents in real time, and more. Furthermore, they have brilliant communication features.
While the standard VoIP is adequate, the Pro and Enterprise plans are even better. The price plans are more affordable than Nextiva’s plans.
You can get screen sharing, on-hold music, various user controls, and other impressive audio and video conference calling features.
Dialpad offers multiple subscription options starting at $15 for the standard plan. It includes various call control tools, voicemail transcription, and streamlined integrations with Google G Suite and Microsoft Office.
You can choose to upgrade to the Pro plan at $25 per user per month. This plan adds Salesforce integration, API and webhook functionality, and local number support in more than 50 countries.
Custom Enterprise plans are available for large businesses. To use this, you have to request a quote to know more about it.
It’s also worth noting that a 14-day free trial is available so you can try it before you buy it.
Check out more DialPad like tools.
5. Ooma
Ooma is another great Nextiva alternative that works best with small businesses.
It is a simple VoIP service that is built to serve businesses with just a couple of employees.
Users get access to their phone service through an Ooma-enabled desktop phone. Users can also use the Ooma-enabled office app on their smartphones. The service supports text messages, too.
One of the key features within Ooma Office over Nextiva is the ability to create ring groups. These come in handy if you need multiple employees to collude on a specific task.
When someone calls a number associated with a ring group, all phones in the group can ring simultaneously so that anyone can answer right away.
Another impressive feature is the virtual receptionist used for incoming calls, support for video conferencing, and is very easy to use.
With the virtual receptionist, you can play a recorded message for customers when they call your business and present options for different extensions to dial.
Your virtual receptionist can also be set to play different messages depending on if a call comes in during or after business hours.
Ooma offers two pricing options starting at $19.95 per user per month. For that price, you get a wide variety of VoIP features, including call routing, digital voicemail, and multi-device ringing.
However, to use the desktop app, call recording, and voicemail transcription, you will have to upgrade to the Pro plan at $24.95. You also get video conferencing via the desktop app and enhanced robocall blocking.
6. Vonage
Another alternative to Nextiva, primarily for big businesses, is Vonage.
Vonage is built to serve businesses looking for something that works for legacy systems.
Although Vonage’s main clientele are big businesses, they take a minimalistic approach to business cooperation and communication with a focus on affordability, even for small businesses.
The platform is simple and inexpensive without bloated features that you don’t need. Over time, you can choose to include complex integrations, APIs, voicemail-to-text, and other features you deem fit.
Vonage offers a free 14-day trial to see what the right choice for you and your business is. If you are not pleased, simply cancel your plan and get a complete refund, hitch-free.
They have a rather comprehensive list of pricing plans. You can check the complete list here to see which one suits you.
Also Read: Twilio vs Plivo
7. 8×8 Inc
With an efficient app interface, excellent security systems, and low standard pricing, 8×8 is a brilliant alternative to Nextiva.
8×8 call choice supports high-definition audio and video conferencing with up to 100 people. 8×8 also offers moderation controls, such as host delegation and participant lobbies.
Additionally, it is possible to record the audio, video, and chat, which may then be broadcasted to the cloud for those who were unable to attend the meeting.
Unlike Nextiva, a significant volume of analytics data is collected securely in a single platform, allowing for easy access and analysis. The dashboards are updated in real time and can be tailored to your preferences.
You may uncover staff and customer trends and understand them to solve problems and boost business efficiency using detailed data such as audio analytics of every conversation.
Unsurprisingly, you can also integrate the service into other programs and software that your employees may already use, such as Microsoft Teams, Salesforce, Google Workspace, and Slack.
While 8×8 offers three primary pricing plans, they offer up to six plans depending on what your business needs. You can see their pricing plans here.
Also Read: Twilio vs Vonage
8. OnSIP (now part of Intrado)
OnSIP’s VoIP phone system includes all of the functionality of a traditional phone system, much like Nextiva. You get access to a free softphone, video chat, video conference calls, auto attendants, etc.
Other features include call management, voicemail-to-email, queue reporting, and so much more.
They have the free OnSIP app on Android, iOS, Mac, and Windows. With the app, you can make HD voice and video calls with either a mobile phone or computer. You can also dial contacts with a click, manage voicemails, and even view your co-workers’ presence.
OnSIP offers cheaper pricing than Nextiva, with the cheaper plan starting at $18.95 per user per month minus add-ons.
The other plan goes for $49.95 per user per month. To get a comprehensive analysis of the various features of their plans and the add-ons. Check their pricing page.
Check Out: Best Twilio Alternatives
9. Poly.com
It’s a unified communications management platform that works in both open-standard and Microsoft environments. Unlike Nextiva, the Poly.com platform is ideal for small businesses and enterprises’ IT investments.
Some of its popular features include call recording, call routing, messaging, file sharing, voice mail, and multi-user collaboration.
Unlike Nextiva, Poly.com does not give a standard price for its products. They understand that the product you would buy largely depends on the needs of your business.
So they offer to talk to you first regarding the requirements of your business. When you find a product that fits your needs, you then discuss it with support to figure out what they can offer.
Also Read: Best CallRail Alternatives
10. Grasshopper
Grasshopper VoIP is another adequate small-business alternative to Nextiva.
The Grasshopper virtual phone system, designed for small enterprises, successfully satisfies the needs of self-employed business owners and small businesses (ideally not more than 50 users).
Some of its prominent features include call routing, mobile access, and voicemail. Although it does not have a free version, it gives a 30-day free trial to test the product.
The price starts at $26/month. The vendor offers more details on pricing depending on what you want.
11. OpenPhone
OpenPhone is another alternative to Nextiva tailored to startups, small businesses, and teams in large organizations.
Its features include advanced calling, messaging, and a light CRM, just like Nextiva. It functions similarly to an inbox in that it allows you to share a phone number with teammates.
OpenPhone offers a free seven-day trial, but you must enter your credit card information to sign up. After the trial, you can choose to open an Individual account with OpenPhone at $10 per month.
A $15-per-month Team account adds a dedicated account manager and priority assistance.
It is available in browser, iOS, and Android versions. It is more or less the modern business phone.
12. VoxDirect
VoxDirect is an ideal alternative to Nextiva for small business owners or solopreneurs searching for an all-in-one system that is simple to set up.
It’s a softphone-only solution, so there’s no need to worry about expensive infrastructure, and customers may pick from three premium tiers.
One cool feature it has over Nextiva is the scheduled text messaging functionality. It also has a virtual receptionist that would receive calls and direct it appropriately to whoever it’s configured to forward them to.
Other interesting features of VoxDirect include Voicemail Transcription, direct-to-device recording, call screening, and the option to use either WiFi or cell.
However, Vox charges more than Nextiva with their pricing plan starting at $39. You can check the complete breakdown with all its features.
It is available in Web, iOS, and Android platforms.
13. VirtualPBX
With features like a virtual receptionist, phone numbers, texting messages, bespoke greetings, and much more, VirtualPBX is a better alternative to Nextiva and can turn any smartphone or PC into a full-featured virtual phone system.
VirtualPBX also offers features Nextiva does not like unlimited minutes, chatting, and video conferencing starting at $17.99/month. More astounding is that you can choose from over 3,000 integrations including Trello, Google, AWS, Salesforce, Dropbox, and Trello to stay productive.
As regards pricing, one has to contact VirtualPBX to obtain the pricing for their or their business’ needs.
Also Read: Best Disboard Alternatives
14. Verizon
Verizon is another great alternative to Nextiva.
It also provides businesses with a unified communications solution that streamlines collaboration among team members via instant messaging and voicemail.
Some of their key features include:
Announcements on hold – that lets you record your own messages, adverts, or play music for your customers on hold.
Auto-attendant – a virtual receptionist that helps customers self-select who they need to talk to.
Business continuity – a function that lets you forward calls to a preset number in the event of a power outage.
They provide a variety of plans for mobile, internet, wireless internet, and voice.
You can check the breakdown of their different pricing plans here.
15. Google Voice
Google Voice is another alternative to Nextiva that allows eligible devices to make smart voice calls. Google Voice numbers are compatible with smartphones and the internet, allowing you to make and receive calls from anywhere.
Google Voice can be adjusted to meet the day-to-day process for firms using G Suite.
The G-Suite Admin console efficiently organizes number assignments, porting, and billing. Google’s sophisticated AI filters spam calls, automatically transcribes voicemail, and allows you to customize your PBX.
It includes features such as call forwarding, voicemail translation, text messaging, and voice calls.
It also integrates with Google Hangouts, Meet, and Calendar, allowing you to focus on what matters most.
Google Voice is marketed as scalable and quickly deployable, internationally, from anywhere, with its three plans.
Also Read: Mumble vs TeamSpeak
Wrapping Up: What Is The Best Alternative For Nextiva?
This largely depends on what the user is looking for, what their business needs, and what they focus on.
However, the most encompassing alternative for both small and large businesses alike has to be the Zoom Phone.
It has an impressive CRM, a wide range of integration with popular contact platforms, and affordable pricing.
