You can’t talk about VoIP phone service providers without mentioning magicJack. It’s one of the most popular names in the industry thanks to its competitive prices and feature set.
While there’s no denying that magicJack is a strong offering, it also has its share of failing and just may not be right for everyone.
The company has become notorious for its poor customer service, as well as erratic phone service, low audio quality, hardware problems, and complicated setup.
For these reasons, it’s important to look at other alternative VoIP services that are better and more reliable than magicJack.
I hope that this list of the best magic Jack alternatives in the market right now will help you find the right VoIP service that’s best suited to your needs.
Best Magicjack Alternatives
1. Ooma
Whether you need a VoIP service for your home or your work, Ooma is an excellent phone solution that comes ready to use out of the box.
It only takes a few minutes to set up thanks to its auto-configuration function that tweaks the settings according to your system.
This magic Jack alternative comes with lots of useful features such as call-forwarding, integrations, analytics, video conferencing, auto-attendant, overhead paging, call recording, voicemail transcriptions, and unlimited SMS in Canada and the U.S.
Ooma also comes with mobile apps for iPhones and Androids so if your computer and desktop app is not within reach, you can still make and receive calls, change account information, and check your voicemail.
For businesses servicing customers in Canada, Mexico, the United States, and Puerto Rico, you can enjoy free calling to these regions alongside your Ooma plan.
You can easily set up a custom greeting for incoming calls, design a menu that directs your callers to the right agents, or manage and transfer calls to a particular extension. Unlike magicJack, Ooma allows you to connect to various smart home devices to increase convenience and security.
Whereas magicJack scores very low points with its customer support, Ooma’s customer service is known for being very efficient and helpful. You can reach out to the support team 24/7 via phone or chat and have any issues resolved swiftly.
2. Nextiva
Nextiva is a powerful VoIP application for small and large businesses that require efficient telephone services to streamline and manage their communications.
It uses a hosted PBX system combined with cloud and equipment to enhance your phone system and meet all of its needs.
It boasts of many amazing features like mobile integration, team chat, call routing, web conferencing, caller ID, online facing, and more.
Nextiva’s intelligent automation function enables you to create custom automated messages to greet your callers and provide helpful suggestions to their complaints in real-time.
However, this feature is not included in magicJack. You’ll also be hard-pressed to find other call management features like call recording, call rating, call forwarding, and call pulling—all of which Nextiva provides—on magicJack.
Nextiva is simple and easy to use even for first-time VoIP users. You can use the video feature to host live workshops/webinars, hold audio and video meetings, share your files and screen with team members, or record live streams on YouTube.
You also get to enjoy call-tracking, detailed reports and analytics, unlimited text messaging on the Nextiva app, as well as seamless integration with your favorite business tools including Microsoft Teams, Hubspot, ServiceNow, Outlook, Zendesk, ZohoCRM. On the contrary, magicJack is terribly lacking on these fronts.
3. Google Voice
Google Voice is an easy-to-deploy VoIP solution for entrepreneurs and small businesses that’s been around since 2009. If you’re looking to enhance your customer support and invest in a VoIP system with robust features, you can’t go wrong with this magicJack alternative.
Compared to magicJack, Google Voice is extremely easy to use. It doesn’t require any software or hardware to run it so you won’t need to download apps or buy equipment.
You can access the platform right from your browser and start receiving messages, making calls, and checking your voicemail right away. Naturally, Google Voice integrates smoothly with G Suite so you can connect to Docs, Meet, Drive, Calendar, and do all the things you normally do.
Google Voice comes with both basic and advanced features such as unlimited calls, SMS, voicemail transcriptions, call blocking, web conferencing, caller experience customization, and more.
Unlike magicJack, Google Voice also offers great customer support so you can easily get help if you encounter any problems while using the platform.
4. Phone Power
This virtual phone service provider is a favorite among companies and residential users because of its competitive rates and plans. With Phone Power, you get to access unlimited calling to the United States and Canada.
It also gives you the option to make international calls, which is useful if you have family, colleagues, clients, and customers scattered around the world.
Phone Power is equipped with lots of impressive features like call forwarding, caller ID, voicemail transcriptions, conference calling, toll-free numbers, and call management.
In terms of customer support, Phone powers offers more options and is more reliable than magicJack. You can reach out to the support staff by email, live chat, and phone number to get help or make use of it’s comprehensive guides to resolve your issue.
Phone Power is also very easy to use and it’s available as a mobile app so you can still have full access to your communications and phone line while on the go.
5. Vonage
Vonage has been around long before magicJack entered into the VoIP landscape. You can sign up to Vonage for free, retain your phone number and telephone, and get access to business phone systems, communication APIs, and contact center solutions.
The company offers a global calling plan and a North America plan that lets you make unlimited calls to Canada, Mexico, and the U.S at affordable prices that cost less than an unlimited mobile phone service.
One of the features that make Vonage a better alternative to magicJack is its virtual reception which lets you direct calls to specific teams or people.
It also comes with other handy features like an app center, meetings, SMS, call monitoring, visual voicemail, auto-attendant, call routing, call recording, and more.
With Vonage’s click-to-call button it’s easier than ever for your customers to contact your business. Vonage is easier to set up and manage than magicJack and it offers a lot more integrations than the latter.
Furthermore, Vonage offers desktop and mobile apps so you can still make/receive calls, attend meetings, and get your work done on the go, with any device you have available.
Looking to explore more Vonage-like tools, check out this post that lists the best Vonage alternatives.
6. Phone.com
Phone.com is a platform like magicJack that provides you with local and toll-free numbers and lets you set up your business phone system via the cloud.
To use Phone.com, you have to register an account, then select an available number from the database or import one of your existing numbers.
Once that is done, you can begin enjoying high-quality voice calls, conference calls, group messaging, and even send or receive faxes. Phone.com allows you to customize your settings for calling, texting, services, admin, device access, call handling, and rerouting calls.
The platform has a simple interface that makes it a breeze to navigate so you should have no trouble setting it up and learning the ropes even if it’s your first time using a virtual phone system.
It also comes with a range of customization options that can enhance business performance such as click-to-call widgets, dial-by-name directory, and personalized messages or voicemail.
With the Phone.com conference calling function you can have up to 300 participants on a call. Phone.com also supports call recording, call screening, call notifications, call queuing, call waiting, call handling, call blocking, and call transfer, many of which are unavailable on magicJack.
7. MightyCall
Another magicJack alternative that’s worth checking out if you’re in the market for a great virtual phone system that offers quality service is MightyCall.
Since it was founded in 1999, MightyCall has helped individuals and businesses set up and manage internet phone systems.
The great thing about MightyCall is that you don’t have to buy any hardware to run it. You can use it with your existing mobile device, be it a smartphone, landline, VoIP phone, or conference phone. Meanwhile, magicJack requires you to buy or rent a phone from the company to be able to use the service.
MightyCall provides lots of incredible features that are missing from magicJack such as call recording, call queue, custom greetings, CRM functionality, web phone, website widget, and business contact book.
If you want the auto-attendant feature on magicJack, you’ll have to pay an additional $10 a month for it, whereas it comes included in MightyCall’s basic plan.
Other functionalities that MightyCall happily offers but are nowhere to be found on magicJack include voicemail transcriptions, VIP lists, multiple phone numbers, and website integration. MightyCall is also winning on the ease of use and customer support front.
Its systems are very intuitive and don’t take a lot of time to deploy and you can count on 24/7 customer support if you run into any troubles with your phone system.
8. Grasshopper
Grasshopper is a virtual phone system and call manager that caters to all kinds of businesses. It has an impressive list of features that make it a better solution than magicJack.
With Grasshopper’s easy-to-use phone system, you can forward calls, transcribe your voicemails, send/receive faxes, and organize your calls and messages. Grasshopper stores your SMS and call histories separately on your device so you can easily categorize and access them when needed.
If you want to create custom numbers on your account, Grasshopper gives you multiple options to choose from. You can also set up local, vanity, and toll-free numbers.
For users that prioritize cross-platform compatibility, Grasshopper offers applications for Windows, Android, and iOS devices so you can get access to it’s full range of features wherever you are as long as your device has an internet connection.
Unlike magicJack which charges you separately to use its auto-attendant function, Grasshopper’s virtual receptionist feature comes included in all its plans.
This means that you can make sure that your clients and customers can always get in touch with someone with their concerns even after working hours.
9. RingCentral
RingCentral is one of the best magicJack alternatives and most popular VoIP services provider on the market. It caters to anyone and everyone and offers everything you might need in your phone systems, independent VoIP, and cloud PBX.
There are so many wonderful features included in RingCentral’s solution such as voicemail, mobile integration, custom greeting, fax system, business SMS, and real-time collaboration.
Unlike magicJack, you don’t have to worry about downtime and poor call quality because RingCentral provides peerless functionality, support, reliability, and call quality.
RingCentral also provides multiple phone numbers, a call management system, powerful analytics, automated attendant, as well as video conferencing, and team messaging functionalities.
Although magicJack doesn’t offer CRM features for businesses, RingCentral lets you integrate your company’s phone systems with CRM, document management, and remote desktop software such as Salesforce, Microsoft, Zendesk, Google, and more.
Compared to magicJack, it’s very easy and simple to set up your RingCentral system. Best of all, you can still use all of your favorite services because applications like DropBox, Oracle, Desk, and Google already offer in-built integration for RingCentral.
Also, RingCentral securely migrates and stores your files to the cloud so you never have to worry about losing them.
10. 8×8
8Ă—8 is another magicJack competitor that’s making waves and delivering quality service in the VoIP space. It’s a cloud-based VoIP service that helps you easily communicate and connect with customers, clients, and organizations across the globe.
Beyond providing a phone system for your business, 8Ă—8 furnishes you with messaging tools to enable you manage your communication streams from one location.
8×8 has lots of powerful features that can improve the performance of your probe system such as call recording, call forwarding, live monitoring, quality report, and remote work options.
Want to know how your business phone system is performing? 8Ă—8 gives you real-time, detailed analytics and reporting for your entire organization so you can optimize inefficiencies.
The platform uses the power of machine learning to provide AI-powered workflows and insights to increase your organization’s productivity.
In the international communication arena, 8Ă—8 leaves magicJack and other competitors in the dust by offering unlimited calling to 47 countries.
This means that your business can easily deliver services to a global audience while saving a ton of money on customer interactions and engagement.
When it comes to customer support, 8Ă—8 does not joke around. The platform offers multiple support options such as live chat, social media, phone hotline, and an extensive knowledge base.
11. eVoice
eVoice is an amazing virtual phone service provider like magicJack that caters to medium-sized and large businesses that want a convenient and reliable phone system.
Whereas magicJack requires you to purchase or rent its hardware before you can run the service, eVoice doesn’t require any additional hardware to begin using it.
You can keep using your current device and phone number with the platform. eVoice comes with a barrage of features designed to help you get the most out of your business communications.
This includes an answering system, call routing, call forwarding, caller ID, call blocking, and more. eVoice also offers local phone numbers, international numbers, toll-free numbers, unlimited online faxing, a virtual receptionist, custom recorded greetings, and team chat functionalities.
It even offers advanced features that are unavailable on magicJack such as call recording, voicemail transcriptions call scheduler, call screening, and robust live support options.
12. OpenPhone
One of the best magicJack alternatives you can get is OpenPhone. It boasts of a wide range of functionalities designed to cater to your business needs.
OpenPhone is a cross-platform service that can be used on any device that you own, be it a desktop or smartphone. You can even save yourself the trouble of downloading an app and use OpenPhone straight from your browser.
All you have to do is invite your employees or colleagues via to join OpenPhone and their account can be up and running within minutes.
Unlike magicJack, OpenPhone is big on customer relationship management, so it offers plenty of features to help streamline and enhance your customer service.
In addition to all the basic features that you expect in a phone system like voicemail, SMS, call forwarding, and conference calls, OpenPhone offers other robust features that surpass magicJack’s offerings.
This includes auto-attendant, team messaging, call recording, do not disturb mode, voicemail transcriptions, business hour settings, and unlimited calling, MMS, and SMS, in the U.S. and Canada.
Openphone also integrates nicely with a variety of business tools and software such as email, Zapier, and Slack. You can count on exceptional call quality at all times and speedy response from the company’s eager support staff should you have any concerns or questions about the service.
13. Ringblaze
Ringblaze is a business phone system that helps simplify your phone communications to make it more efficient. If you have a customer support department, you’ll particularly enjoy using this alternative to magicJack because it comes with lots of useful CRM features.
Alongside basic features like caller ID, call forwarding, call recording, and custom phone numbers, Ringblaze offers advanced functions like a shared dashboard, click-to-call, website widgets, and team collaboration options.
The beautiful thing about Ringblaze is how easy it is to set up compared to rivals like magicJack that require hardware to run their service. You can set it up and begin receiving calls in as little as 15 minutes after deploying the phone service.
Also, Ringblaze lets you add a “Call us” button to your website so visitors from anywhere in the world can contact your business for free with a single click while surfing your site.
Other standout features that Ringblaze boasts of include an integrated reporting and analytics system and the ability to route and assign calls to specific individuals or teams to eliminate confusion and missed calls.
You can also offer real-time chat and email options to your customers who prefer sending messages to speaking on the phone. With Ringblaze’s customer tab, your employers can track and manage leads that have contacted your business via your call widgets.
Another advantage Ringblaze has over magicJack is its excellent customer service. If you have any questions or issues, you can reach out to the company via email, phone, live chat, dedicated account managers, and one-on-one onboarding sessions.
14. AXvoice
If you’re in the U.S. and Canada market for an affordable VoIP system for your business or residence that offers everything magicJack has to give and more, then look no further than AXvoice.
The platform also offers cost-effective international packages suited to businesses with customers and clients from countries around the world.
For convenience, AXvoice offers you three plans to choose from: unlimited calls, a limited plan with up to 200 minutes per month, and a pay-as-you-go plan with a fee per minute.
But regardless of the one you pick, you get access to features like blacklist, caller ID, call forwarding, do not disturb, welcome message and voicemail, and the option to retain your phone number.
One of the ways AXvoice is different from magicJack is that it provides great customer service options that you can rely on when experiencing any issues with the service.
In addition to the online chat feature, you can consult AXvoice’s comprehensive FAQ section and installation guides to troubleshoot your problem.
In addition, AXvoice has a relatively simple deployment process and a call quality that doesn’t leave much to be desired.
15. VoIPo
Like magicJack, this platform focuses on providing a phone system for small businesses and residences across the United States and Canada.
VoIPo is one of the most affordable solutions on the market that delivers all the core features you need in a virtual phone service including caller ID, call blocking, call forwarding, call, waiting, do not disturb, and more.
VoIPo users in Canada and the U.S. get unlimited calling to numbers in these regions as well as 60 minutes of free international calls every month. VoIPo gives you the option to keep your phone number and connect it to the service, unlike magicJack.
Another reason VoIPo is an amazing alternative to magicJack is it’s incredible customer support service. Not only can you reach out to the support team and get a quick response and resolution, you also have access to VoIPo’s vast knowledge base that covers pretty much everything there is to know about the service.
VoIPo also has a call routing feature that you can set up to make calls go through to your phone line, a different number, or get automatically disconnected.
You can also use custom ringtones for different callers to help you easily identify who’s calling even before you answer.
Conclusion
VoIP service is a saturated market so finding the right service provider to suit your residential or business needs can be a bit of a hassle.
However, you can make the process much less challenging by considering your budget and the kind of offerings you want from a VoIP service.
This list of magicJack alternatives has something for everyone so you’re sure to find the right service for you if you take the time to go through it. However, if you’re still at a loss, I recommend going with Ringblaze because it’s feature-rich, easy to use, and quick to set up, with exceptional call quality and customer service.
