Talkdesk is a cloud contact center offering solutions to thousands of companies globally. The company is renowned for its innovative artificial intelligence-powered contact center solutions. Some big names working with Talkdesk include IBM, Fujitsu, and Trivago.
Talkdesk’s AI solutions enhance customer service agents’ communication while helping managers make and implement data-driven decisions.
Its simplicity is unmatched, with a straightforward system that businesses can install, use, and manage effortlessly,
While this is a reliable call center solution provider, it also has its shortcomings. First, it has very limited omnichannel functionality. It also doesn’t work for freelancers and solopreneurs who need a simple VoIP solution. Unlimited calling and coverage for international phone numbers are missing too.
If you think you can’t do without these, you can consider one of the tools I have listed below. These are some of the top alternatives to Talkdesk that may work for your business.
Best Talkdesk Alternatives
1. Zendesk
Zendesk Talk is an excellent Talkdesk alternative with tools for multichannel support teams and automated ticketing. This cloud-based call center integrates with Zendesk support. Agents have access to customer history, automatic generation of tickets, and call recording.
It improves your support process, letting agents focus on customers, conversions, and solutions. Its notable features include custom greetings, inbound and outbound calls, SMS, browser-based calls, call forwarding and blocking, local and toll-free numbers, advanced analytics, group routing, and conference calls.
Zendesk supports channels like bots, voice texts, social media, community forums, messaging, help center, email, and live chat. All users can access workflow management tools, including a Computer Telephony Integration (CTI) toolkit.
This platform has a lower monthly billing rate compared to Talkdesk’s minimum three-year contract that comes at higher rates. It also has a wide variety of supported channels.
Zendesk has a free Lite version with various paid plans on its pricing page.
Explore the best open-source alternatives to Zendesk here.
2. CloudTalk
CloudTalk is a call center software best suited for remote teams. It has every basic and advanced feature needed for call recording, unlimited call queuing, SMS support, extensions, personalized greetings, click-to-call, ACD, a mobile app, and more.
Its smart IVR feature helps to route calls to the right people. The tool has multi-lingual support, allowing you to choose your language preference and map customer journeys using its call flow designer. Its Expert Plan has Salesforce integration.
It surpasses Talkdesk with its unlimited concurrent inbound and intercompany calls feature.
Pricing plans include a Starter Plan at $25 user/month, Essential Plan at $30 user/month, Expert Plan at $50 user/month, and Custom Plan for remote teams and other unique needs available on request.
Also Read: Best Callrail Alternatives
3. Five9
Five9 is an all-inclusive intelligence virtual contact center offering the flexibility to offer services from any part of the world. It offers solutions for global blended, omnichannel, outbound, and inbound contact centers for 2000+ businesses.
It is a customizable tool built to meet every business need with robust security and 99.99% uptime.
Key features include open platform APIs, omnichannel support, call routing, global voice, self-service tools, analytics, predictive dialing, WFO, and CRM integrations with Salesforce, Zendesk, Zoom, Zoho, ServiceNow, Tethr, Fuze, Streem, and more.
Compared to Talkdesk, the software has plenty of CRM integrations to suit every business. Its user training and customer support are unmatched too.
Pricing options include a Core Plan at $149 monthly, a Premium Plan at $169 monthly, an Optimum Plan at $199 monthly, and an Ultimate Plan at $229 monthly.
4. Intermedia Unite
Intermedia Unite is a great VoIP software for small businesses. It’s easy to use and simplifies management while minimizing business costs. It offers 99.999% uptime with a phone system backed with round-the-clock support.
The software lets teams communicate through VoIP telephone, video and audio conferencing, chat messaging, etc. Its collaboration features are top quality, and it has third-party integrations that make team collaboration and customer service a breeze.
Unlike Talkdesk, this platform has a PBX virtual phone system that allows businesses to bring their own devices or purchase pre-configured plug-and-play phones for desktop use. This feature helps to save on communication costs.
Intermedia Unite also offers group voicemail with unlimited storage, inbound and outbound call ID, 10 hunt groups, active directory integration, DID phone number, call recording, and more.
It offers a 30-day free trial and two paid pricing models, including a Pro Plan at $27.99/mo and an Enterprise Plan at $32.99/mo.
5. Aircall
Aircall is a tremendous virtual call center with a simple interface and top-of-the-line features.
It is a go-to solution for startups, software companies, small businesses, and eCommerce brands looking to deploy capabilities like IVR, power dialing, call routing, call data analysis, automation, and more.
It has a simple, easy-to-use dashboard, and offers unlimited calling in Canada and the US. Other notable features include real-time notifications, parallel calls, queue callback, SMS, click-to-call, API, time-based routing, and pause-resume recording.
The parallel call feature gives it an edge over Talkdesk.
Aircall offers a seven-day free trial and paid pricing plans, including the Essentials Plan at $30 user/month, Professional Plan at $50 user/month, and Custom Plan on request.
6. Ooma
Ooma is another great Talkdesk alternative for smaller enterprises. It is built for smaller teams, allowing users to access the phone services from a desktop phone. It also has an office app for mobile use.
It allows users to create ring groups for team collaboration. When there’s an incoming call, all the phones will ring simultaneously, and anyone can answer.
It also supports SMS, video conferencing, virtual receptionist, digital voicemail, voicemail transcription, robocall blocking, and more. The virtual receptionist allows you to play recorded messages.
The voicemail transcription gives it an edge over Talkdesk.
Ooma‘s small business pricing details include Ooma Office Essentials at $14.95, Ooma Office Pro at $19.95, and Ooma Office Pro Plus at $24.95.
7. Dialpad
Dialpad is renowned for its top-notch data protection measures and an easy-to-navigate dashboard. Unlike Talkdesk, it was built using artificial intelligence and machine learning to offer automatic transcripts and call notes, helping customer service agents in real-time.
It has a built-in voice intelligence, VoIP, screen sharing, audio and video conferencing, on-hold music, call control tools app integration, unlimited calls, call routing, desk phone integration, Salesforce, Zendesk, Slack, Hubspot, Zapier, G Suite, and more.
Besides the 14-day free trial, Dialpad has multiple subscriptions, with the Standard Plan at $15/user/month, Pro Plan at $25/user/month, and Custom Enterprise plans available on quote.
Find out more tools like Dialpad in this post.
8. Ameyo
Ameyo is a trusted cloud call center with over 1600 clients across 40 countries. It also provides outbound and inbound call centers, conversational AI solutions, and a cloud contact center.
Its virtual solutions have the basic and advanced feature sets for customer engagement.
Its notable features include voice blasts, call disposition, intelligent call routing using IVR and ACD, preview dialer, mass notification, on-call options, call summary notes, number masking, CRM integrations, and call center analytics.
Unlike Talkdesk, this application offers a Truecaller-verified ID.
Ameyo is a unified agent desktop that helps agents handle tickets across various channels from a central, consolidated dashboard.
Pricing information is not provided.
9. NICE CXone
NICE CXone combines a virtual contact center solution with a national phone and internet connectivity network. It is AI-powered with predictive analytics.
It supports over thirty digital channels, including WhatsApp, Facebook, RingCentral contact center, chat, text, and more.
The platform has workforce engagement and customer analytics tools too. The prebuilt CRM, UCaaS integrations, and RESTful APIs ensure custom connections to third-party software.
Features include self-service chatbots and IVR, customer analytics, robotic process automation, ACD, proactive outbound, interaction channels, workforce, and multiple CRM integrations.
Compared to Talkdesk, NICE CXone has an excellent predictive dialer and a virtual attendant who guides and notifies agents about unattended tasks. Its user metrics are also incredible.
It offers a 60-day free trial, with pricing plans available on quote.
10. Genesys Cloud CX
Genesys Cloud CX is a comprehensive solution with regular updates and robust features. It makes a great Talkdesk alternative for large businesses with a set of needs for high-volume operations.
Its workforce tools include screen recording, text and speech analytics, workforce forecasting, scheduling, and quality management. It has some of the most flexible pricing options, including concurrent users, by-the-hour, and named user pricing.
It also packs a broad range of self-service channels, including inbound call flows, IVR, bots, messaging app routing, SMS, and more.
Genesys’ has strong voice recognition features. Its AI-powered IVR system uses automatic speech recognition and natural language understanding to boost call routing. It also has gamification features that empower agents and increase efficiency.
Genesys Cloud CX has several pricing plans. CX1 costs $75 monthly or $0.68 hourly; CX2 costs $110 monthly or $0.99 hourly; CX3 costs $110 monthly or $1.35 hourly. They also have two more plans: Genesys Choice and DX, whose pricing details are available on quote.
11. 8×8
The 8×8 Contact Center is an omnichannel platform that helps businesses boost customer interaction. Its customer and agent tools are AI-powered. It also comes with workforce management features to optimize operations.
8×8 has comprehensive pricing plans, letting users mix and match their subscriptions to suit their needs. Its video conferencing can serve up to 500 participants.
This tool is excellent for handling high call volumes. It provides customized solutions, skills-based omnichannel routing, real-time analytics, queued callback, IVR, and web callback. It offers inbound email, chat, paging, and social media contact solutions.
It complies with FISMA, HIPAA, GDPR, and other bodies to ensure the privacy and protection of your sensitive data.
8×8 offers a variety of pricing plans on its pricing page.
12. Freshdesk
Freshdesk is another cloud-based contact center tool that helps to improve customer engagement. It leverages a gamification system and automation tools to ensure an efficient, streamlined system.
Key features of Freshdesk include activity tracking, assignment management, automated routing, knowledge base management, and reporting and analysis. It also has integrations with Zoho, HubSpot, Nimble, Pipedrive, Freshsales, Zapier, and more.
It offers a unique pricing model where you pay monthly for a plan of your choice, but you can still pay per minute depending on your usage.
It has a 21-day free trial, and three paid pricing plans, including a Growth plan at $15/user/month, a Pro Plan at $49/user/month, and an Enterprise Plan at $79/user/month.
The call rates are based on device (phone vs. browser), country, incoming or outgoing, unlike with Talkdesk. Incoming rates can be as low as $0.014/min while outgoing rates at $0.02./min.
13. Dixa
Dixa is a very simple web-based Talkdesk alternative. It is a modern cloud contact center solution with advanced call distribution algorithms to improve customer and administrator experiences. It also features caller recognition.
Dixa is a flexible tool that makes it easy to build an effective structure and route to agents according to their skills to ensure quality customer service.
Its simplicity and flexibility make it stack against Talkdesk; it doesn’t overwhelm users with very complex features.
Its top features include call queue prioritization during peak hours, creating overflow scenarios to serve customers better, viewing real-time team performance stats, customized reports, identifying customers automatically, and collaborating on internet calls.
It is great for intelligent call distribution.
Pricing is available upon request.
14. Nextiva
Nextiva is another solution for higher call volumes. It has a system that automates self-service options and multichannel client support to ensure agent time is streamlined.
As cloud-based software, it simplifies deployment to get your business up and running. Your agents can quickly sign in to their accounts and start working immediately. It’s easy to set up without technical assistance.
Its business phone service lets you integrate your landline phones for enhanced services. It has a built-in CRM, but you can still connect other solutions with pre-built integrations.
The platform supports voicemail, call recording, IVR, VoIP phone numbers, intuitive dashboards, ACD, call routing, omnichannel support, workforce automation and optimization, intelligent virtual agent, partnership with Five9 for enhanced UCaaS integration, and more.
Its integration with other UCaaS platforms enhances its service delivery, giving it an edge over Talkdesk.
Nextiva’s business communication has three pricing plans: Essential, Professional, and Enterprise at $18.95, $22.95, and $32.95, respectively.
15. uContact
uContact is a reliable software for managing blended, inbound, or outbound voice interactions from a central place. It has an interactive voice response (IVR) system to automate problem-solving by providing immediate responses to customer calls.
Customer service heads can monitor operations through automated, proactive alerts. uContact is a great tracking tool that lets you track metrics and reports. It also helps you give insightful feedback on agent and supervisor performance through surveys.
Its other features include SMS and email notifications to keep agents updated, monitoring agents live and offering suggestions, scheduling reports, viewing operations in real-time, and gamification.
uContact offers a feature for list upload, mixing & recycling, which Talkdesk doesn’t have.
uContact’s pricing information is not provided.
16. RingCentral
RingCentral is a popular Talkdesk alternative, offering easy deployment for SMBs. It is ideal for sales and service teams, with a wide range of options.
You can easily connect your ERP, CRM, or marketing automation tool to RingCentral. It is a solution for remote workers with easy-to-learn setup processes. It is secure, safe, and reliable, with a guaranteed 99.99% uptime that lets you work from any location.
Some of its robust features include call queuing, calendar management, in-app messaging, social media, intelligent routing, surveys, analytics, call recording, workforce management tools, etc.
Compared to Talkdesk, this platform experiences high call volumes due to its unlimited-minutes feature provision.
RingCentral offers various pricing models, including the Essential Plan at $19.99/user/month, Standard Plan at $27.99/user/month, Premium Plan at $34.99/user/month, and Ultimate Plan at $49.99/user/month.
The first three plans have a free trial each. Check the pricing page for additional customized offers.
Check out the best alternatives to RingCentral here.
17. storm CONTACT
storm CONTACT is a comprehensive call center solution that enhances customer experience and engagement.
Created by Content Guru, it integrates with other third-party databases to simplify its infrastructure with cloud-based capabilities that drive customer satisfaction.
Its omnichannel approach to customer support and services ensures blended queues, advanced routing, intelligence tools, and reporting.
Notable features include storm CONTACT, which matches customer inquiries to available agents, intelligent, skill-based routing, plenty of integrations, secure payment integrations, a user-friendly interface, advanced monitoring, reporting, etc.
It also has intelligent automation tools with the brain, supervised conversations with barge-in solutions, AI virtual assistants and bots, CRM integrations, and workforce optimization integrations.
Its brain feature gives it an edge over Talkdesk as it helps companies transform their processes with intelligent insights and automation.
storm CONTACT is an open structure that integrates seamlessly with its customer’s tools, bringing its add-ons from the Content Guru ecosystem. It’s a versatile and customizable solution that adapts to fit individual business needs.
Its pricing details are not provided. Once you request a demo, you’ll be redirected to another page where you choose a product and book your demo.
18. Bright Pattern
Bright Pattern provides a balance between ease of use and sophistication. It lets virtual call center agents leverage artificial intelligence (AI) to provide upscale customer experiences. It is built with great CRM integrations, including Oracle Service Cloud, Salesforce, ServiceNow, and Zendesk.
Its services are accurate and quick, with robust out-of-the-box functionality and minimal downtime. It features inbound and outbound voice calls, ACD, IVR, callback, personal routing, journey history, customer profiles, surveys, customizable dashboards and reporting, API access, call recording, screen recording, and knowledge base.
Bright Pattern has a drag-and-drop scenario builder, which is unavailable at Talkdesk.
The platform hasn’t provided pricing information. All the pricing packages are quote-based. However, it offers a 30-day free trial.
19. CrazyCall
CrazyCall is an excellent Talkdesk alternative for outbound sales. It offers a 14-day free trial to show you how to make your business sales calls more efficient and productive.
CrazyCall is a popular call center with great features such as call monitoring, auto-dialing, call transfers, call script, callback widget, website lead generation tools, and click-to-call.
Unlike Talkdesk, CrazyCall customizes features to help you optimize your sales. It also has other solutions for support teams, small businesses, and eCommerce shops, which speaks highly of its versatility.
CrazyCall’s pricing options include a Standard Plan at $20/user/month and a Plus Plan at $30/user/month.
The plans have a free phone number, integrations, API, and 24/7 customer support from the platform’s team. Free monthly minutes are for 122 countries. Any calls to US landlines after that are charged at $0.01/minute.
Check Out: Best FireRTC Alternatives
20. Vonage
Vonage is a virtual call center solution for big companies. It is for businesses looking for a provider who can work for legacy systems. But even if the platform is meant for large organizations, it helps its clients take a minimalistic approach to communication and collaboration, considering its reasonable pricing.
Vonage is a simple, cost-efficient tool with all the features you need. It allows you to include complex integrations, voicemail to text, APIs, and other features later as you grow.
Besides a 14-day trial, Vonage has a comprehensive list of pricing plans for each unique client. The best part of the platform is that you can cancel your plan and receive a complete refund, unlike with Talkdesk.
Check Out: Viber vs WhatsApp
21. Twilio
Twilio offers Lego-like connectors that help you build on other software and include functionalities.
Twilio integrates with renowned platforms like Microsoft Dynamics 365, Zendesk, Bullhorn, ServiceNow, SAP, NetSuite, NICE CXexchange, and SugarCRM.
Notable features include voice calling, MMS and SMS messaging, WhatsApp messaging, email, video communication, omnichannel marketing, and more.
Unlike Talkdesk, you can add more features to your call center to ensure your business needs and Android users who want to make HD video and voice calls with their smartphones or are met without compromising the compatibility or security of your data.
Twilio contact center offers usage-based pricing. It charges $0.0085/min to receive and $0.013/min to make a call. It also offers free hours upon signing up. Check the pricing page for details.
Explore: Mumble vs TeamSpeak – Best Voip For Gamers
22. OnSIP
OnSIP has a VoIP phone system just like the conventional phone system. It gives you access to free video chats, video conferencing calls, softphones, auto attendants, and more.
It also offers a voicemail-to-email feature, call management, queue reporting, and more. Its free OnSIP app is for iOS and PCs.
You can also manage your voicemails, dial contacts, and view your team’s presence. OnSIP’s voicemail-to-email feature is what gives it an edge over Talkdesk.
OnSIP’s pricing includes a starting plan at $18.95 and a higher plan at $49.95 per month.
23. UJET
UJET is a strong contact center that integrates seamlessly with all your CRMs, allowing you to contextualize, improve, and unify the consumer’s journey from your customer’s smart device.
One of its notable features, SmartActions, lets your customers share videos, photos, and text messages with live agents to help them understand their problems rather than calling to describe them.
Its SmartActions feature is what makes it stack against Talkdesk. It provides the fastest way to solve customer concerns.
Your agents can authenticate customers through a passcode, pin, face ID technology, or fingerprint on the customer’s smart device.
UJET observes strict privacy standards to ensure all customer data is stored directly in your private data repository or CRM.
UJET’s pricing tiers include a Basic Plan at $65/mo, a Pro Plan at $99/mo, an Enterprise Plan at $120/mo, and a Digital Plan at $69/mo.
Final Thoughts
Even though all the platforms listed above are good, I particularly found CloudTalk the best alternative to Talkdesk.
With smart IVR, it can route calls to the right recipients. It has all features required to get the call center operating efficiently.
With a call flow designer, CloudTalk can map customer journeys and guide them down the sales funnel. Its intuitive dashboard guides customer service agents in offering quality services by anticipating customers’ needs.
